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Author Topic: Win 7 64-bit wont read Flash Card  (Read 22251 times)
Matt H
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« on: April 26, 2011, 12:00:56 AM »

Hello,

I have an odd problem and while I don't believe it is specifically a Qimage / Flashpipe issue I thought I would start by posting here to see if any of your brilliant minds have a solution.

Last week I acquired a new computer system which I am running Qimage Ultimate on Windows 7 64-bit. Yesterday I went to download some pictures off my CF cards (First time) and bumped into an issue where the system would not read one of the cards.  Qimage would recognize that there were 22 pictures on the card but when you hit "go" it would quit responding and if I was lucky it would copy 1 or 2 pictures.   I also tried using Windows Explorer to browse the Card, I could see the 22 RAW files but if I tried to copy/paste them the result was the same,  stopped responding.....  I then pulled the card out, booted up my old WinXP system and was able to copy the pictures off using Qimage on that computer with no problems at all.     

Over the past month I have taken over 1200 RAW pictures on my Canon 7D and used Qimage Ultimate to download them to my previous WinXP system so as a test last night I tried copying the same pictures (still on the CF cards) to the new system and encountered the same problem as above on two of five cards.  When I take those same cards to WinXP everything works fine so I believe the problem lies with the Win7 system and not the CF Cards.  I have tried several tests which included formating the cards in WinXP, runnning a scandisk on them, etc with no success.

I also noticed that Windows Explorer shows Drives F:-I: which are my Media Card Reader drives, but Qimage only recognizes drive F: when I press the "Help-Flash drive diagnostics".   Drive F: I think is the SD slot where Drive G: is the CF slot.  What is interesting is that Qimage doesn't even show drive G: when pressing "Help-Flash drive diagnostics" but if I put a card in it recognizes that there are photos on it.  Any idea why this would be?


Thanks in advance for any suggestions you might have.
-Matt


   
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Fred A
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« Reply #1 on: April 26, 2011, 09:19:56 AM »

Quote
I also noticed that Windows Explorer shows Drives F:-I: which are my Media Card Reader drives, but Qimage only recognizes drive F: when I press the "Help-Flash drive diagnostics".   Drive F: I think is the SD slot where Drive G: is the CF slot.  What is interesting is that Qimage doesn't even show drive G: when pressing "Help-Flash drive diagnostics" but if I put a card in it recognizes that there are photos on it.  Any idea why this would be?

Hi Matt, Welcome.
Interesting problem.
I have W7 64 bit and running the same Qimage Ultimate and built in card reader.
I never looked before, but when I check HELP in my Flash Card Copy Move, I also only get the first drive letter showing from the 4 slots of the built in reader. (H)
So until Mike says otherwise, let's assume that is normal.

My first inclination is to suspect the card reader rather than W7.
My second thought (and I really am just guessing) is perhaps the reader is connected to one of the new USB 3.0 connectors, and might be incompatible with some older cards?Huh
If you open EDIT SETTINGS, do you have a checkmark in the drive letters, and do you see the drive letters in that box? (Upper right)
Do the drive letters appear in *that* box?

Fred
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Terry-M
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« Reply #2 on: April 26, 2011, 12:55:18 PM »

Quote
My first inclination is to suspect the card reader rather than W7
That was my first thought too.
Matt, have you an external USB card reader, or can you borrow one, to see if that works.

Terry
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Matt H
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« Reply #3 on: April 27, 2011, 01:32:16 AM »

Quote
I also noticed that Windows Explorer shows Drives F:-I: which are my Media Card Reader drives, but Qimage only recognizes drive F: when I press the "Help-Flash drive diagnostics".   Drive F: I think is the SD slot where Drive G: is the CF slot.  What is interesting is that Qimage doesn't even show drive G: when pressing "Help-Flash drive diagnostics" but if I put a card in it recognizes that there are photos on it.  Any idea why this would be?

Hi Matt, Welcome.
Interesting problem.
I have W7 64 bit and running the same Qimage Ultimate and built in card reader.
I never looked before, but when I check HELP in my Flash Card Copy Move, I also only get the first drive letter showing from the 4 slots of the built in reader. (H)
So until Mike says otherwise, let's assume that is normal.

My first inclination is to suspect the card reader rather than W7.
My second thought (and I really am just guessing) is perhaps the reader is connected to one of the new USB 3.0 connectors, and might be incompatible with some older cards?Huh
If you open EDIT SETTINGS, do you have a checkmark in the drive letters, and do you see the drive letters in that box? (Upper right)
Do the drive letters appear in *that* box?

Fred


Fred,

Yes all of the drives are "checked" in the settings dialog.  Interesting that on the Help screen your system only shows the first drive,  on my old XP system they all showed up.  Maybe that is an Win7 issue?

I spent about an hour on the phone with HP last night and they concluded that it may have something to do with the speed of the card.  The Lexar cards which I have having trouble with are quite a bit slower then my SanDisk Extreme cards which work fine so the HP tech might have a point.   

After doing a lot of searching today online I found a fair number of people complaining about cards that won't work in Win7 that work fine in XP.  It seems that they were slower cards that they were having trouble with so again the HP tech might have a point.

Terry,
I don't have an external card reader but I will try and barrow one and see if the problem persists.

Thanks for your feedback.
-Matt
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