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August 20, 2018, 06:35:26 AM *
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Author Topic: Purchased - No Response  (Read 180 times)
sync007
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« on: August 08, 2018, 11:14:11 AM »

I am not a happy camper. I just purchased Qimage and like the website says an email is sent out "immediately" to download the register version. Nothing has happened and its now 20 hours since purchase. I have checked all my email folders and nothing. I am now getting very concerned about the process. I sent 2 emails this morning trying to get the product I paid for.
The purchase will be under ms_osborne if you can respond please that would be appreciated.
« Last Edit: August 08, 2018, 11:40:51 AM by sync007 » Logged
Fred A
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« Reply #1 on: August 08, 2018, 12:11:16 PM »

Quote
sent 2 emails this morning trying to get the product I paid for.
The purchase will be under ms_osborne if you can respond please that would be appreciated.
Any chance it went to a spam folder?
Fred
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sync007
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« Reply #2 on: August 08, 2018, 12:32:12 PM »

No I checked, the last email I sent before I purchased it took 2 weeks for some reason, so this is not good. I need it I have customers waiting for prints...
« Last Edit: August 08, 2018, 12:34:06 PM by sync007 » Logged
admin
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« Reply #3 on: August 08, 2018, 12:35:30 PM »

I just replied to your email.  Here is my email response that I just sent to you.  Hopefully
your ISP won't block this message too and you'll get this email, but I'll copy it below just
in case:

I see that the registration email was sent to ms_osborne@******.ca (ISP redacted for
privacy since this is a public forum) on August 7 at 4:59pm
eastern time.  Please check your spam/junk folder since the message may have gotten
filtered.  I also just sent a second registration message (just prior to this email) to help you
locate it.  If you are still unable to receive the registration emails, we'll need a working email
address (one that does not block incoming mail).

P.S. We didn't receive any bounce messages so if you aren't getting the emails, it's a "blind
block" by your ISP in which case we'll definitely need another email address: gmail or similar
will work fine.

Regards,
Mike
« Last Edit: August 08, 2018, 12:37:19 PM by admin » Logged
sync007
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« Reply #4 on: August 08, 2018, 12:45:44 PM »

I will send you another email address to use it will be my business one. Will check when I return in a few hours. Thx
« Last Edit: August 08, 2018, 12:51:03 PM by sync007 » Logged
admin
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« Reply #5 on: August 08, 2018, 12:56:38 PM »

OK, thanks.  I've updated the email address and resent to the new email.  That should correct the issue.

Regards,
Mike
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sync007
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« Reply #6 on: August 08, 2018, 06:47:03 PM »

Yes thanks that email worked. I will investigate why my ISP is blocking your email. Downloaded and installed and all is well.

Cheers
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