Mike Chaney's Tech Corner
March 28, 2024, 06:49:08 PM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Qimage registration expired? New lifetime licenses are only $59.99!
 
   Home   Help Search Login Register  

Professional Photo Printing Software for Windows
Print with
Qimage and see what you've been missing!
Pages: [1]
  Print  
Author Topic: Waiting since June  (Read 11177 times)
alinoyan@outlook.com
Newbie
*
Posts: 4


View Profile Email
« on: September 09, 2018, 10:38:36 AM »

Bought a "Qimage Ultimate Registration Renewal" back in June. So far, I didn't receive any link to a download, license, or anything. None of my emails to mchaney(at)ddisoftware was responded to. Granted, my email had changed since the original purchase, but I did follow the suggested process to note the change. I am posting here as the last resort - hope it's allowed/appropriate. TIA.
« Last Edit: September 10, 2018, 01:20:37 PM by alinoyan@outlook.com » Logged
alinoyan@outlook.com
Newbie
*
Posts: 4


View Profile Email
« Reply #1 on: September 15, 2018, 10:46:59 AM »

So what is a good email to communicate with, to solve this issue?
Logged
Fred A
Forum Superhero
*****
Posts: 5644



View Profile WWW Email
« Reply #2 on: September 16, 2018, 12:29:31 PM »

Quote
So what is a good email to communicate with, to solve this issue?

Most of the time, the issue is that the email with the renewed password went to your Spam or Junk folder.
It might have been deleted by your email client.
Is this the email address that you used to sign up with Qimage?   alinoyan@outlook.com

The emails need to match.
Please create an email with the registered email address, the registered name, and how you paid.

Please send it to Mike at mchaney@ddisoftware.com.....since the automated seems not to work, please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net


Fred
Logged
Fred A
Forum Superhero
*****
Posts: 5644



View Profile WWW Email
« Reply #3 on: September 17, 2018, 04:33:36 PM »

Quote
Please send it to Mike at mchaney@ddisoftware.com

Quote
please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net

Been a couple of days, and so far no emails from you.

Maybe you found the email response in  a Spam folder?

Fred
Logged
alinoyan@outlook.com
Newbie
*
Posts: 4


View Profile Email
« Reply #4 on: September 25, 2018, 07:21:58 PM »

Sorry, I haven't been able to log on here and look into this. Other priorities..

As per your instructions, I am sending an email from my current/valid address (alinoyan@outlook.com) to you both, along with the history of the purchase. Thank you!

Ali
Logged
Fred A
Forum Superhero
*****
Posts: 5644



View Profile WWW Email
« Reply #5 on: September 25, 2018, 07:36:43 PM »

Quote
As per your instructions, I am sending an email from my current/valid address (alinoyan@outlook.com) to you both, along with the history of the purchase. Thank you!

Ali
Thanks Ali. Got your email and passed it on to Mike.
It seems to have all the information needed.
Fred
Logged
alinoyan@outlook.com
Newbie
*
Posts: 4


View Profile Email
« Reply #6 on: September 25, 2018, 11:20:31 PM »


Got the email, and was able to download the app. Thanks for your help.

Ali
Logged
Fred A
Forum Superhero
*****
Posts: 5644



View Profile WWW Email
« Reply #7 on: September 26, 2018, 10:02:32 AM »

Quote
Got the email, and was able to download the app. Thanks for your help.
Mike told me to tell you that he added 4 months to your purchase to make things right, and thank you for your patience.

Fred
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!
Security updates 2022 by ddisoftware, Inc.