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Author Topic: printer dialogue is all grey  (Read 8343 times)
Fred A
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« Reply #15 on: December 04, 2017, 09:01:34 PM »

Start Here

https://www.youtube.com/watch?v=-jUd5LpJNBM&feature=youtu.be&hd=1
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mukherjeeprem
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« Reply #16 on: December 04, 2017, 09:07:36 PM »

With the new version, everytime I go to print, it resets my printer dialogue to default settings.
I have it set to print on a specific paper type with no color correction and to open the preview dialogue but when I print, it ignores all that and resets it all.
Not sure what to do to make it save and print with those settings.  I set everything I wanted in the driver settings, then saved those settings.
When I go to print, all the settings are reset.  In the print dialogue, I set those settings again, but it ignore whatever I input.
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Fred A
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« Reply #17 on: December 04, 2017, 09:13:27 PM »

Start watching. You have a ton of catching up to do

http://ddisoftware.com/tech/qimage-ultimate-challenges/t3255/msg21897/#msg21897
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mukherjeeprem
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« Reply #18 on: December 04, 2017, 09:15:42 PM »

I ended up resetting the printer profile like you had originally suggested a while ago and that seems to have cleared out the bug. 
The settings are saving now. 
However, I'm super frustrated because the preview window is still greyed out and frozen so after all that...I still have the same problem.
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Fred A
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« Reply #19 on: December 06, 2017, 12:20:16 PM »

Terry spotted something that might help.
In your screen snap, I saw a huge page, 43 x 61 inches, with a tiny print in the corner.
He asked, maybe the print preview is working but showing the entire page without enough room to show the print.
Maybe zooming or scrolling that preview page will find that print?Huh??

Fred
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mukherjeeprem
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« Reply #20 on: December 06, 2017, 02:36:33 PM »

There was some type of update to the printer software that came out in april.  one of the latest windows updates must have had a conflict with the older version.  It was a free download and I updated that and everything worked.
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