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Author Topic: Bizarre new color/density  (Read 15319 times)
bill hansen
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« Reply #15 on: April 04, 2015, 09:20:17 PM »

I much prefer to print from QU, for many reasons.

However, for me, editing images in LR or PS is much easier than editing in Q or QU. Since I didn't have a custom printer profile for the all-in-one, I wanted to edit the images a little. That's why I loaded Lightroom.    As it turned out, the printer drivers supplied by Epson for the all-in-one are pretty good. Editing the images made the resulting prints a little better. 

But you're right - just for testing purposes, I could have used the drivers for the all-in-one and printed with QU.

The last time I phoned Epson about the original 1430, I was told that they do not offer support beyond the 30 day return period. If that information was incorrect, somebody please tell me, (and tell me the correct person to contact at Epson) because I surely would return the 1430.

As for consumer rights - this is America, where corporations, in addition to being "people", have all the power.
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GlennJ
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« Reply #16 on: April 05, 2015, 07:58:05 AM »

Bill,

This link should help you (it should be in your printer documentation):

https://files.support.epson.com/pdf/art1430/art1430no.pdf#page=4

Good luck!

Glenn
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Fred A
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« Reply #17 on: April 05, 2015, 08:45:08 AM »

Quote
The last time I phoned Epson about the original 1430, I was told that they do not offer support beyond the 30 day return period. If that information was incorrect, somebody please tell me, (and tell me the correct person to contact at Epson) because I surely would return the 1430.

Thanks, Glen. That was very helpful for everyone who has an Epson.

Bill.
The above statement disturbs us.
As Glen points out, Epson is a long standing honorable company.
What did you leave out?   What about, "The Original 1430"?
Is this a replacement unit that you already exchanged months ago?

I would like to cite an similar possibility...  I have a hot water heater in my garage with a 10 year warrantee.
It leaked after 7 years. The company replaced it, but I do not get a fresh new 10 years to work from.
I get the remainder of the original warrantee.

Any chance that's where you are with the printer?>
Best to you.
Fred
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bill hansen
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« Reply #18 on: April 05, 2015, 02:07:01 PM »

Tried to reply to Terrys questions yesterday but apparently the reply didn't go through. Trying again -

I much prefer to print from QU, for many reasons. But it's much easier for me to edit from LR or PS than it is from QU. This time, not having a custom printer profile (though actually the printer profile for the all-in-one is pretty good) I wanted to edit the images a little - so I loaded LR. 

As for whether I can return the printer, ~3 months after purchase, I was told by an Epson support person that they do not offer any support beyond the 30 day return period. I'm certainly going to phone them again, hoping to get a different answer.
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bill hansen
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« Reply #19 on: April 10, 2015, 03:37:04 PM »

Terry, Fred, and others - A fourth phone call to Epson support brought a different sort of reply. After running me through all the obligatory things to try (which I had already tried, of course) he agreed to send a replacement unit, a refurb. It arrived on April 9, and it worked perfectly "right out of the box". Even the printer profile supplied with the Epson driver is quite good. A few adjustments brought it up to an "essentially perfect" match between print and calibrated monitor. So - it's early days, but this third copy of the Epson 1430 looks like the charm.

Many thanks for all of your attempts to help, and especially to Terry, who nudged me into making the third and fourth phone calls to Epson support.

Bill Hansen
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