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Author Topic: Epson 4800 printing larger paper than set in QimageUltimate  (Read 12832 times)
BillHorne
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« on: July 14, 2016, 10:25:23 PM »

I am possibly missing something painfully obvious, but puzzled. I have set up an image to print 13.08" x 11.02" centred on 17" x 13" roll paper. For some reason it keeps printing the image at the correct size, but on 17" x 18" roll paper.
screen shots attached.

Qimage Ultimate ver 2016.157
Windows 7 64 bit Pro
Intel Core Duo  CPU E8400 @ 3 GHz, 4 GB RAM
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Fred A
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« Reply #1 on: July 15, 2016, 10:16:58 AM »

Quote
I am possibly missing something painfully obvious, but puzzled. I have set up an image to print 13.08" x 11.02" centred on 17" x 13" roll paper. For some reason it keeps printing the image at the correct size, but on 17" x 18" roll paper.
screen shots attached.

Hi Bill,
I replicated your condition as best as I could... No problem found as far as Print Preview from the driver.

So let's go back over the settings.
4800 Epson
Roll paper; paper size set to 17.01 x 13.0  (See snap)
Set print size to 11.02 x 13.80  see snap (13.80 is shown in your screen grab) Your text says 13.08... not important
Place your image into the queue, crop on.
 See next screen snap, 041. What does it say above the preview image? Printable area size and ppi

If the print is changing size after it leaves Qimage, then check the driver (layout tab) There should be no checks on the left side of the screen.... "Enlarge or any scaling)
Output Page size should say, SAME AS PAGE SIZE

Fred


« Last Edit: July 15, 2016, 11:04:01 AM by Fred A » Logged
BillHorne
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« Reply #2 on: July 15, 2016, 05:09:20 PM »

Thanks for looking into this, Fred. [yes, I see that I wrote 13.08 by mistake instead of 13.80]
Epson printer driver is not set to enlarge or reduce (see snap); it is definitely set to "Same as Page Size".
Above the print preview in Qimage I see Page: 12.766 x 16.766 in. (720 x 720)
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Fred A
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« Reply #3 on: July 15, 2016, 05:26:16 PM »

Quote
Thanks for looking into this, Fred. [yes, I see that I wrote 13.08 by mistake instead of 13.80]
Epson printer driver is not set to enlarge or reduce (see snap); it is definitely set to "Same as Page Size".
Above the print preview in Qimage I see Page: 12.766 x 16.766 in. (720 x 720)

OK Bill, I think I see it.
You are not set on roll paper (and Banner if you have it).
You seem to be on Sheet paper 17 x 13
Otherwise the printable area would say 13.0, not 12.766. See my 041 screen snap in previous post.
Also page size should say USER DEFINED
See snaps

Fred
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« Reply #4 on: July 15, 2016, 06:05:11 PM »

It looks like you're using 17" roll paper and you've set up a page size of 13" x 17": 13 width and 17 height (length).  When you do that, it sets the printable area to 13 inches but it can't change the width of the roll so your 13 inch printable area is going to be part of the 18 inch width.  That's why it's 18 inches on one side.  Your defined length on that roll was 17 inches so you get an 18 inch width (dictated by the roll) and 17 inch height.

I would suggest setting your size to 17 x 13 instead of 13 x 17.  Define the length as 13 inches and the width as 17 and that will cause QU to auto-rotate the print into a landscape orientation: less paper waste because you're now using 17 out of 18 inches of the roll width.  Just be aware that when you set the length smaller than the height in the driver, a "portrait" page will actually LOOK landscape when you're working with it.  Other than that, no down side.

Mike
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BillHorne
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« Reply #5 on: July 16, 2016, 12:22:34 AM »

Thanks, I've reset the roll paper dimensions to 17 x 13 from 13 x 17. Will test and report.
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BillHorne
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« Reply #6 on: July 17, 2016, 04:39:26 PM »

Problem solved - thanks so much!
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BillHorne
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« Reply #7 on: August 09, 2016, 05:50:57 PM »

I've encountered another persistent and possibly related issue:
when I set up 17" wide roll paper to print a 19" long sheet, it prints it 20" long.
I can't figure out why it's adding one inch.
(note: the right margin is wider to allow for paper trimming and packaging.)
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BillHorne
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« Reply #8 on: August 09, 2016, 05:52:37 PM »

and the initial QimageUltimate window with the job...
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Fred A
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« Reply #9 on: August 09, 2016, 06:34:50 PM »

Quote
I can't figure out why it's adding one inch.

Bill,
It works ok here. The only thing I have set up differently is that I tell the driver, under size, USER DEFINED.
You have size as 17 x 19.
I don't know if that is what is wrong but it is worth a try.
My user defined size is 1701 x 19.0.
My output size says USER DEFINED
See top of p-review screen. Printable area reflects the USER DEFINED. It shows the page length to be 19.00 inches

Fred
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BillHorne
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« Reply #10 on: August 09, 2016, 07:57:46 PM »

Thanks, Fred. I should mention that my actual goal is to print on a 17x20 sheet; I set up this job @ 17x19 to compensate for the additional inch that's been creeping in ;-)

I would like to be able to set up custom roll paper sizes using the User Defined dialogue, save them, and print with confidence that the output will match the setup. Usually this has worked, but occasionally jobs print an extra inch. This is one of them.

I notice I haven't checked Optimize Enlargement or Reduce/Enlarge>Fit to Page, and I have set my User Defined page width @ 17.00 inches (not 17.01), then saved it with 17x19 as its name which appears in my driver options. Not sure if that's an issue.

Also, I had been avoiding checking Reduce/Enlarge>Fit to Page in case that might cause the image to resize from what I have set up in the Full Page Editor.

When I do check Reduce/Enlarge>Fit to Page for my 17x20 roll paper size (the size I actually want to print on), I now see "User Defined -> User Defined" showing up in the driver. Page size showing as 16.998x19.998 in upper right. Unfortunately, this still prints an additional inch, i.e. 21" instead of  20".

PS I am using version 2016.158 now.
« Last Edit: August 10, 2016, 12:07:43 AM by BillHorne » Logged
Fred A
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« Reply #11 on: August 10, 2016, 10:41:03 AM »

Quote
When I do check Reduce/Enlarge>Fit to Page for my 17x20 roll paper size (the size I actually want to print on), I now see "User Defined -> User Defined" showing up in the driver. Page size showing as 16.998x19.998 in upper right. Unfortunately, this still prints an additional inch, i.e. 21" instead of  20".

PS I am using version 2016.158 now.

Bill,  I did the best I could using the 4800 driver and Print Preview turned on.
I wish I actually had the printer and the roll paper.

!) Have you tried to turn on the Qimage sheet cutter feature?
See snaps.

2) Have you tried the setting for ROLL PAPER Banner Mode?

Just guessing

I wouold have hoped a 4800 user out there could come to the rescue.

Fred

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BillHorne
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« Reply #12 on: August 10, 2016, 05:38:14 PM »

Thanks - v interesting. I never noticed the sheet cutter feature and haven't tried the Banner Mode (QU has so many features and I know I'm only scratching the surface!). Will see if it makes a difference.
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BillHorne
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« Reply #13 on: August 24, 2016, 08:20:04 PM »

Darn, I tried the "Remove white space at bottom of the page" option *and* set the printer to Roll Paper (banner) @ 17" x 14" and it printed 17" x 15.25" :-(
I can trim this manually, but this glitch in the driver or whatever option I've mistakenly set is slowing down production.
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Fred A
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« Reply #14 on: August 25, 2016, 12:44:19 PM »

Quote
Darn, I tried the "Remove white space at bottom of the page" option *and* set the printer to Roll Paper (banner) @ 17" x 14" and it printed 17" x 15.25" :-(
I can trim this manually, but this glitch in the driver or whatever option I've mistakenly set is slowing down production.

Bill,
I found something that might help.

I checked my 4800 driver, and it is version 6.50, not that old.
I just checked Epson's driver set for the 4800 and there's a new version; 6.62
It is dated April 01, 2016

Please check your version and possibly you could be behind one version.
It certainly smells like a driver problem.

Fred
« Last Edit: August 25, 2016, 01:11:56 PM by Fred A » Logged
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