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Author Topic: Epson 4800 printing larger paper than set in QimageUltimate  (Read 12831 times)
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« Reply #15 on: August 25, 2016, 07:28:41 PM »

I see that your Auto Cut option is set to "Normal Cut".  From reading the 4800 documentation, it appears to add extra margin on the top/bottom when using that cut option.  See if the problem goes away when you select "Single Cut" or "Double Cut".

Regards,
Mike
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BillHorne
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« Reply #16 on: August 26, 2016, 06:01:51 PM »

Thanks, Fred - makes sense. Will do and report later...
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BillHorne
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« Reply #17 on: August 26, 2016, 10:13:39 PM »

Yes, I've had the 6.50 driver version; downloading new one now.
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BillHorne
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« Reply #18 on: August 27, 2016, 06:08:00 PM »

Installed newer driver and tried again, but I'm still getting additional paper at the top and bottom.
I can't find other cutting options other than "Normal cut" or "Off" (see attached). I will see if there's another way to access the cutting options you mentioned.
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BillHorne
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« Reply #19 on: August 27, 2016, 06:29:39 PM »

Tried the "Remove white space at bottom of page" option with the job set as Roll paper (banner), and it still prints 17x14" as 17x15".
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« Reply #20 on: August 28, 2016, 01:38:40 PM »

Since the printable area defined by the driver is 17x14 and it is cutting the sheet at 17x15, I think it must be the cutting option.  Try checking the borderless option and then clicking the "Expansion" button and checking "Retain Size".  That will open up the "Single Cut" and "Double Cut" options in the roll paper options which you can try.  By clicking "Retain Size" on that expansion tab, it won't expand the print so the print will still be the correct size.

Mike
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BillHorne
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« Reply #21 on: August 30, 2016, 05:03:44 AM »

Thanks, Fred - you have solved it 99%! Single cut and Double cut seem to yield the same result; I'll stick with Single cut.

The one last idiosyncrasy is that the E4800 cuts off a 3 1/4" x 17" strip of paper *before* printing. The printer's console is set to the cut roll paper icon; I generally pull the roll paper through the feeder to the "Other" line on the paper tray surface, then reset the paper levers and the printer rewinds the paper to what has supposedly been the correct position (I followed the same procedure with the Epson 4000 for several years). Then I print.

If there's a way to avoid losing 3" of paper each time, that would be ideal. However, I'd rather live with some wastage and have prints emerge correctly than have an inch of paper added to each job, at last for the time being ;-)
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Fred A
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« Reply #22 on: August 30, 2016, 08:44:00 AM »

Quote
Thanks, Fred - you have solved it 99%! Single cut and Double cut seem to yield the same result; I'll stick with Single cut.

Hi Bill,
I think you want to direct any thanks to Mike who added in the things to check about single and double cut, etc.
Hope the ship is righted.
Fred
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« Reply #23 on: August 30, 2016, 10:23:31 AM »

I've not heard of the 3 inch strip problem.  I wonder if selecting "Roll paper (banner)" and cutting manually could solve that?

Mike
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BillHorne
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« Reply #24 on: August 30, 2016, 11:21:20 PM »

Thanks, Mike, and my apologies for not crediting you previously! Obviously I wasn't paying attention :-o

I had previously selected "Roll paper (banner)" with Single Cut, so I tried turning off the printer's cutting option in the printer's console, but that generates an error message saying the paper size is wrong, can't be done with Borderless printing, to reload. I can try printing another with all the cutting settings off (i.e. in the printer's console and via the printer driver), but my goal is to not have to cut these prints manually. I'd like them to emerge in the correct dimensions, ready to wrap in sleeves or matte and frame (we're in a gallery production situation).
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« Reply #25 on: August 31, 2016, 11:45:19 AM »

I doubt there's anything you can do about the 3 inch waste.  I think they all do that because roll paper has a curl to it and it has to load past a certain point to verify that it passes the front rollers.  The solution would be to feed sheets.

Mike
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BillHorne
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« Reply #26 on: August 31, 2016, 06:34:06 PM »

Thanks for explaining this feature, Mike ;-)
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Winfried
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« Reply #27 on: August 31, 2016, 09:49:37 PM »

Well, I use an Epson 4900 and had an Epson 4000 before.
Both printer I set to 3mm margin via the display panel at the printer.
So I am quite shure that there is an option to set/select the margins for the Epsin 4800.
I use just roll paper (no banner mode) and normal cut.
With normal mode the maximum printing is 15m. So far there was no need to use the banner mode.
The margins for roll paper and sheets are different. With sheets the lower margin is allways 15mm.
Maybe this helps

Winfried
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Jules
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« Reply #28 on: October 04, 2016, 10:43:13 AM »

I read this thread with interest and wondered if i might add something. I too owned the Epson 4800 and now use the 7890. but with the old and new printer I am often finding an error that stops the printer printing and it is invariably that I have the Qimage interface set to roll or sheet, and the printer set to the wrong one (ie not matching the Qimage setting). My question is, why, when the printer can receive lots of information from the computer when printing, does it not receive whether it is roll or sheet? I tend to flip from one to the other often get caught out with this miss match.
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Fred A
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« Reply #29 on: October 04, 2016, 11:40:29 AM »

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I read this thread with interest and wondered if i might add something. I too owned the Epson 4800 and now use the 7890. but with the old and new printer I am often finding an error that stops the printer printing and it is invariably that I have the Qimage interface set to roll or sheet, and the printer set to the wrong one (ie not matching the Qimage setting). My question is, why, when the printer can receive lots of information from the computer when printing, does it not receive whether it is roll or sheet? I tend to flip from one to the other often get caught out with this miss match.

Hi Jules,
Perhaps, I am missing the question, but if I open the driver ( Printer Page setup) and set paper to roll from sheet or tray, that is the driver. When I open the driver properties, as you can see, the paper, feed and roll/sheet changes  also.

Please explain what you are seeing/getting.   That is a 4800 driver in teh snaps

Fred
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