Mike Chaney's Tech Corner
August 11, 2020, 01:16:55 AM *
Welcome, Guest. Please login or register.
Did you miss your activation email?

Login with username, password and session length
News: Feb 2013: Qimage Ultimate Challenges... have fun and explore features!
 
   Home   Help Search Login Register  

Professional Photo Printing for Windows
Print with
Qimage and see what you've been missing!
Pages: [1]
  Print  
Author Topic: HELP!! Un-install/Install problem  (Read 2329 times)
russellsnr
Jr. Member
**
Posts: 67


View Profile
« on: November 21, 2013, 08:36:35 PM »

Hi, I have the trial version on a windows Comp with win 7 64bit.
Purchased the full version a moment ago but the trial version will not let me UN-install it I get the message 'Could not open INSTALL.LOG file'
Not wanting two versions of the program on my disc really, any advice please?
Thanks
Russ

i, Fixed it, just in-case it happens to anyone else do the following.
1. Open the directory where the program is installed.
2. You will see a file named “Install.log” in there.
3. Move (cut and paste somewhere else) the “install.log” to say an empty new folder in desktop (first create a new folder and then paste the install.log into it).
4. Now, double click the un-installer (uninstall.exe or unwise.exe)
5. It will ask you to open the installation log. Locate to the “install.log” file on your desktop.
6. Now, uninstall will work fine and you can un-install the program.

Russ
« Last Edit: November 21, 2013, 09:20:03 PM by russellsnr » Logged
Fred A
Forum Superhero
*****
Posts: 5303



View Profile WWW Email
« Reply #1 on: November 22, 2013, 03:54:45 PM »

Quote
Hi, I have the trial version on a windows Comp with win 7 64bit.
Purchased the full version a moment ago but the trial version will not let me UN-install it I get the message 'Could not open INSTALL.LOG file'
Not wanting two versions of the program on my disc really, any advice please?
Thanks
Russ

Hi Russ,
Just for the record, the Full version installs right over the demo.
No need to uninstall Demo.

If you have any problems installing, it usually can be attributed to an aggressive setting in your Anti Virus.

Fred
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.21 | SMF © 2015, Simple Machines Valid XHTML 1.0! Valid CSS!