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Author Topic: Need Help  (Read 16843 times)
BackdropJunction
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« on: July 29, 2011, 05:27:06 PM »

I am trying once again to print a large format print.  This time 17" x 216".  I have verified that I have enough memory on my computer with Mike.  I have printed this image in the past and have changed nothing since then. 

I am now getting a memory low message and then it closes.  Also I cannot get it to print true borderless.  I don't mean to be glib but this is getting pretty frustrating.  I purchased this program to do precisely this and was told it could do it no problem.  So far it is taking me over 45 minutes to get things half-right to print these images.  By half-right I mean even though I set everything up for borderless, i still get a small margin along the bottom of the page.

Is there a number I can call for customer support?  Is there someone to whom I can email the image and see if they can figure it out.  I am running QI on a MAC with parallels.
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Fred A
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« Reply #1 on: July 29, 2011, 07:03:31 PM »

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Is there someone to whom I can email the image and see if they can figure it out.  I am running QI on a MAC with parallels.

I would like to know what printer you are using, and you are welcome to send me the image.
I don't have a Mac, but I should be able to get a borderless image


wathree.ssz@verizon.net

You didn't mention the resolution (size). Will it email?

Fred
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jeffjessee
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« Reply #2 on: July 29, 2011, 07:19:06 PM »

A little more information might enable someone to help. What model printer? What version printer driver? Often these small discrepencies are caused by the printer driver, and how it is set up. The fact that it's on a Mac could add other variables too. And any other problems besides the sliver of margin at the bottom? How wide is the unwanted margin? Could be just that you have "INFO" set for the print.  What is the size of the print shown on the main page above the preview? Often a screen capture of the main page can help someone diagnose your problem, which, 98% of the time, is that something is set wrong. Qimage has a LOT of adjustments, so that it can do a lot of things (ie, very large prints), but every one has to be set right. Once it's working, saving a job is the way I make sure I can reproduce previous successes!!
Don't give up yet. Fred or Terry can probably help.

Jeff Jessee
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BackdropJunction
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« Reply #3 on: July 29, 2011, 08:59:32 PM »

Thanks Jeff  I guess its just frustrating because nothing has changed since I last printed.  Now it is telling me there is a memory error.  Admittedly I am not a computer guy but it doesn't seem like if nothing changes then the result should be any different.

Fred I use MailBigFile to transfer my images due to their size.  I will send it to you.  Thanks for taking a look.  I'd like to stick with QI due to its low cost more than anything but I need to have re-producable results.  I will learn how to take screen shots and get a couple posted.

Thanks
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Fred A
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« Reply #4 on: July 29, 2011, 09:40:44 PM »

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I will send it to you.  Thanks for taking a look.

So far no sign of the file.
I use YOUSENDIT which is probably the same type of service.

Again just to be sure, my email is wathree.ssz@verizon.net

Fred
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BackdropJunction
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« Reply #5 on: July 30, 2011, 12:24:17 AM »

Hey Fred you should have it now.  I am also going to have another 4GB of RAM installed on the computer.  This will give QI 4GB to work with instead of 2GB.  Not sure how big a difference this makes but I need it for another application anyway.

Thanks for taking a look
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Fred A
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« Reply #6 on: July 30, 2011, 09:51:46 AM »

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Hey Fred you should have it now.  I am also going to have another 4GB of RAM installed on the computer.  This will give QI 4GB to work with instead of 2GB.  Not sure how big a difference this makes but I need it for another application anyway.

Thanks, BJ.
I downloaded the file and am about to set it up, but it would be very helpful if I knew what printer you were using.
It is just a tick shy of a Gigabyte in size.

While waiting for your reply on what printer you have, I made a setup using an Epson 4880, and had no trouble at all.
I am going to take a wild guess on your problem, until I hear from you.
In the driver, if you select Roll Paper, Banner mode, you will get a border even with Borderless checked.
If you look at the choices, you will also see Roll paper, Borderless mode.  Problem gone.
That of course is an Epson 4880.
That's why I need to know your printer make and model.
Fred
« Last Edit: July 30, 2011, 10:14:31 AM by Fred A » Logged
BackdropJunction
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« Reply #7 on: July 30, 2011, 12:17:23 PM »

okay I am using an Epson 4880.  Let me give that a quick try and see what happens
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Fred A
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« Reply #8 on: July 30, 2011, 12:23:24 PM »

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okay I am using an Epson 4880.  Let me give that a quick try and see what happens


A 4880? Really?

Folks will think this was a set-up.   Smiley Grin

I just selected the first 17" wide printer in mt stash.

I saved it as a JOB. So I can get it back on my screen in a second.
If you need screen snaps, I can show what you need.

Fred
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BackdropJunction
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« Reply #9 on: July 30, 2011, 12:53:46 PM »

i guess that might help.  I have tried the roll paper borderless election in the driver dialog.  I set a paper size of 17" x 218".  And then made the print size the 17" x 216" that I need.

It still shows a small margin along the bottom of the page.  For kicks I also tried Borderless in the Custom Fit dialog box as well as fit to page which still resulted in a border along the bottom.
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jeffjessee
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« Reply #10 on: July 30, 2011, 01:36:49 PM »

On a 4800, at least, borderless on roll paper only applies to the width of the paper. You get borderless on the length of the print by cutting it manually after you print???

Jeff
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BackdropJunction
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« Reply #11 on: July 30, 2011, 01:39:51 PM »

yeah that's no problem.  I just did it Fred's way and the border along the bottom is very small.  It would be better if this went away but probably not a deal breaker if it won't.  It does show in the preview though.  I printed a smaller backdrop with this method. 

I tried printing the bigger one I uploaded to Fred but it is now telling me that there is not enough storage capacity for the job.  This confuses me as I have previously printed an image 55 feet long through QI and it worked just fine.  I wonder if my RAM upgrade will help with this? 
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Fred A
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« Reply #12 on: July 30, 2011, 01:50:23 PM »

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It still shows a small margin along the bottom of the page.  For kicks I also tried Borderless in the Custom Fit dialog box as well as fit to page which still resulted in a border along the bottom.

I show .01 inches of space at the bottom of the print, the 17" size
Is that what you get? If so, .01 of an inch shouldn't be a deal breaker.
On the other hand, see screen snaps.
Maybe increasing expansion in the driver might help, and MAKE SURE you did not disable expansion in Qimage.

Fred
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Fred A
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« Reply #13 on: July 30, 2011, 01:54:04 PM »

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This confuses me as I have previously printed an image 55 feet long through QI and it worked just fine.  I wonder if my RAM upgrade will help with this? 

The file you sent me was 64800 x 5100 pixels at 300 PPI.
That's huger than huge! Far more resolution than you needed.

The 55 foot long print must have been a far lower resolution number.
Fred
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BackdropJunction
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« Reply #14 on: July 30, 2011, 01:58:51 PM »

yeah it must have been.  I have been having issues understanding resolution to be quite honest.  This business has been a real learning experience.  Which is nice but sometimes I am in a bit too deep.

So, the image is at 250 ppi.  At this size it comes out very sharp. Would 200 ppi be better and more manageable or am I on the wrong track?  Is it the number of pixels that makes the difference?

I know I can reduce the pixels in the image which according to photoshop reduces the size ( I also understand the stated photoshop size is kind of meaningless). So is there a certain number of pixels per foot that I should look at? I.E. one foot should be 1200 pixels or whatever it is?

Is there a digital imaging for dumbies?  I feel like I am wandering in the dark sometimes.
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