Hi Brad
I have had that problem once, but I solved it easily by choosing MANUAL PORT selection when the option screen pops up during Install.
It always asks: AUTO or Manual when selecting Ports.

In Manual, I follow the prompts and select USB 001, or USB 004, or Wireless...   whatever you had before.


Fred

Brad,

I'm referring to installing the printer driver.
Somewhere during install (perhaps with no cable connected to the printer) it will ask you if you wish to Manually select the port.
That is when you choose the one that matches your set up.

To give you an example, I have (27) twenty seven printer drivers installed. Only 4 are connected to printers. The rest are just drivers which I installed to try to help people with setting their printer drivers for size and color etc.
I select the ports.  Some are on LPT1 and LPT2 (which hardly exist anymore) Others are on com ports and multiple drivers on the same ports.
The point is I can select the ports.

Fred

That really doesn't sound like a port designation to me, but I am not familiar with HP Designjets.

You do not sound like you have a port problem... sounds more like you have a printer name problem, and Qimage is not recognizing the new name.
Will it print from Qimage if you do not use any previously saved printer setups (prt)?  Just set the paper choice, and size manually?
***  See attached screen snap.   In Printers and Devices, Right click on your printer and select Printer Properties.
In the box I show you can change the name of the printer to exactly what it was before, and it will work.

Let me know, please, Brad.
Fred

Yes, it seems to.

The problem is the reprinting from the log or using a previous job to create a new job, both of which I do a lot. Some jobs have a port name embedded in them and it seems once the old port is brought back, it persists.

BTW, I have just tried to manually create ports that match the old port names and attach them to the same printer, without success.

I know that over the years, if these printers had problems, I would reinstall (without deleting ports) and this has created a succession of port names (_copy_1, _copy_2, _copy_3, _copy_4, etc.). The last one (_copy_4) has clearly been around long enough not to cause much grief until this last week when was installing new equipment and had to reinstall this older machine temporarily.
 
Cheers!

Brad

Hi, Fred. The printer name was already the correct name, no need to rename it. Here is my Printer Setup dialog box in Qimage-U. These printers are network attached, not local. Even though the "Where:" field shows only the "HPDesignjetZ310044inPhoto", this job still prints to a non-existent port. I show the job in question in the second attachment (note that this job actually shows the port name in the log entry, not all jobs do).

The third attachment shows the print queue while this job is spooling showing (under the "Port" column) that it is actually creating a file. Normally, while spooling, the "Port" column is empty until the spooling is done and then the "Port" column will show the correct port as the driver prints the file.

Brad

The port is saved as part of the printer driver saved settings.  When you save a job, the driver settings are saved and the port must be saved: it has to be because you could have more than one of the same printer.  This is particularly true when dealing with network printers that aren't always available.  So when you do something (like reinstall drivers) and you end up with a new port name due to it being a network printer, you probably ended up with a new port named _copy_4 at the end: and you saved a couple jobs under that port name.  At some point, you must have noticed the _copy_4 and removed that from the port name... Now when you open the job, it tries to print it to the same place it was printed when the job was saved (_copy_4) because it has no way to know whether you got a second printer, reinstalled the same one, or the designation just changed.

Simply put, you'd have to update the job to pick up the new/correct port (in this case network) name.  I know no other way to do that other than the way you found: choosing a different printer to clear it and then re-choosing the HP printer to get the new location.  To avoid this in the future (we all learn the hard way, including me), I recommend always reviewing the printer and port names after the reinstall to make sure that if you are just updating or reinstalling the driver, you don't end up with extraneous (copy 1, copy 2, etc.) in the name and port values.  I guess Windows errs on the side of caution and always assumes when you do things like that, you are installing a second, third, etc. printer of the same type and it keeps unique names.  Ideally (IMO) when you do that, it should at some point ask if you are adding another printer or replacing the driver for an existing one.  Normally it doesn't cause a problem because QU is one of the only programs that allows you to save/recall such specific driver settings so I guess they didn't consider that.

Mike

Argh, this is still driving me nuts--the workaround doesn't appear to work consistently. I really need to be able to retrieve previous jobs because the settings are non-trivial to reproduce, but I can't seem to clear the non-existent port name contained in the saved job and/or the related printer settings. NOTE: the jobs were printed on the same machine with the same paper & profile, etc., the only difference is the port name. Mike, is there anything else you can suggest, please?

Cheers!

Brad