Qimage remembers non-existent printer ports

bgrigor

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Posts: 120

Re: Qimage remembers non-existent printer ports

« Reply #15 on: December 10, 2015, 06:05:12 PM »

Thanks so much Mike. So far so good on my first test. I have more reprints today and later, so I will keep you posted here.

Cheers!

Brad


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admin

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Re: Qimage remembers non-existent printer ports

« Reply #16 on: December 10, 2015, 10:28:02 PM »

Please let me know how the rest of your testing works out. If it looks good, I'll release it to the masses. Might help some other people as I'm sure you're not the only one to encounter that.

Regards,
Mike


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bgrigor

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Posts: 120

Re: Qimage remembers non-existent printer ports

« Reply #17 on: December 15, 2015, 02:12:26 AM »

It's working well so far. Even jobs which I can see have a non-existent port number in the log, are no longer spooling to a file. AFAICS, it's good to go. If I encounter any glitches, I'll report them right away.

Cheers!

Brad


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bgrigor

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Posts: 120

Re: Qimage remembers non-existent printer ports

« Reply #18 on: December 15, 2015, 07:21:52 PM »

Quote from: bgrigor on December 15, 2015, 02:12:26 AM

Upon closer inspection, there is still a glitch. While saved jobs will print (not get spooled to a file), there is still a lack of communication between QU and the printer driver. Saved settings don't appear to be sent to the driver. If I recall a print job with all settings, which is my normal procedure, and then bring up the "Printer Setup" dialog box and go into "Properties...", any changes I make at that time in the driver settings appear to be discarded when I exit back to the "Printer Setup" dialog box.

However, if I first choose a different printer, then re-choose the desired printer, then any changes I make in the printer driver through "Properties..." are kept.

Cheers!

Brad


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admin

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Re: Qimage remembers non-existent printer ports

« Reply #19 on: December 15, 2015, 09:09:06 PM »

I don't think that problem is related. When you load printer settings and the driver is acting strange, won't print, or won't allow you to make changes, it means that the settings you just loaded are not compatible with the current driver. That sometimes happens when you save settings and then install a newer driver or one for a different OS, then load the old settings from before the change. Selecting another printer and then re-selecting the one you want clears the incompatible settings and resets them. I don't think there's any way you can fix that other than doing what you are doing. QU already checks the driver version when loading settings and if it's a different driver version, it'll display a message saying the settings cannot be loaded. But I've seen more than one company update their driver and not update the version number that is reported to Windows.

Mike


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bgrigor

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Posts: 120

Re: Qimage remembers non-existent printer ports

« Reply #20 on: December 17, 2015, 12:53:39 AM »

Well, I'll keep my eye on it Mike. However, the issue might go away (for a long while) because I have retired the Z3100 and I'm installing a Z3200 as I write this. That means as I recall earlier customer jobs, they'll be changing printers anyway.

I really do appreciate your support and good spirits. Have a great holiday and I wish you all the best in 2016.

Cheers!

Brad


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KolinP

Newbie

Posts: 15

Re: Qimage remembers non-existent printer ports

« Reply #21 on: January 21, 2016, 03:31:03 PM »

Thank you Brad for raising this query. And thank you Mike (especially!), and again Brad for getting us to this point where I (and other QU Users) now have a work-around for 'lost', former printer-driver names.

I was struggling with a similar problem. When I updated the drivers for my HP OfficeJet 8600+ I took the "opportunity" to delete the clunkily-named WSD Port that I had added years ago. But that WSD-port-name was (as I now know) being used ONLY by Qimage.

This is a much less serious issue for me than for you Brad because I rarely depend on my previously-saved Job logs. In addition I have recently re-arranged my image folders, therefore (knowingly) decoupling / breaking the links between those older logs and the images to which they referred.

However - although I am very late in saying this - your change Mike in Version 2016.133 to allow Qimage to handle this situation more gracefully is hugely appreciated Grin

Colin P.


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