Mike Chaney's Tech Corner

UPDATE: July 28, 2015

Qimage Ultimate 2016 is fully Windows 10 compatible.

Mike

Well I was hoping that this was my issue. Window 10 I mean. I can't make the GUI re-size or go full screen even if I use the lock button it only works some of the time on restart that is..... Done know if I have an option set incorrectly or what.. I do know I need some help to get full functionality.

Sorry you're having trouble.  Can you give some more info?  What resolution are you running on your monitor?  Do you have more than one monitor and if so, is QU on your main monitor or a secondary?  Also, QU shows the resolution that it sees (provided by Windows) above the thumbnails.  What is the resolution shown above the thumbnails?

Regards,
Mike

My main screen is 3840 X 2160. I am running 4 monitors. Yes the QU is on the main screen. I now can't even see the Thuinb nails now see screen shot.

I know your busy. But I can't even use The Big Q right now.... Please tell me how to start this software so it doesn't remember the last setting.... :'(

You can hold the shift key while starting it and it'll reset everything.  We've tested 4K monitors including dual monitor setups but have no way to test 4 monitors here.  Even 4 monitors shouldn't be a problem as long as Windows is not having a problem with the main screen.  If it won't maximize properly on the main screen, it means Windows is not reporting the correct desktop size for that monitor.  You might also want to be sure you are running the latest video driver because according to your screen shot, the skin for the main window is not even being loaded.  Again, an indication that Windows is reporting invalid device capabilities for the main monitor.

Regards,
Mike

Thank for the answer! I will try what you said when I get home... How do I fix this window issue not reporting the correct desktop size? Do you want me to be like a beta tester for the 4 monitors? I would love to work with you and help this issue get resolved. More and more of us are using multiple monitors.

Thanks!

That's is all it took. Im am in the Q once again, and I can use full screen! Yes I can see!! Thank you.... 8)

Well I am back in the soup again... I am back to QU won't let me resize the GUI or go fullscreen. Why does this keep happening. It worked fine this morning. But now it fails! I did set the lock last time I used it.     HELP!!

So it a new day. Now I can use full screen again or just resize! Nothing has changed on my PC and I haven't changed a thing on QU. Just now it works! What is going on with the QU? I really need some help to fix this....

Well It failed again. Now it say I am out of system resources! I have 16 thread cpu fast gpu with 4 gig ddr5 ram 64 gig of ddr4 fast memory. So I used the default start up. Now I can't go full screen or change the size of the GUI again this is happening every day now!!! This is getting real old!!!

I'm guessing you have two video cards to run 4 monitors.  The only thing I can suggest is to make sure you have the latest driver for any video card(s), make sure there are no conflicts between the two, and check your Windows (desktop) configuration.  Any software will behave the same way if fed the same input so it sounds to me like you have some inconsistency in the form of an intermittent problem with either the video card(s) or how Windows is treating your desktop space on your 4 monitors.  One thing to keep an eye on is the resolution listed for the monitor above the thumbnails.  See if that changes when you open QU.  Other than that, the only thing I can suggest is to experiment with thing like dragging the main window manually rather than maximizing it.  For example, drag the window to fill out the full screen but stop a few pixels short of maximized on all 4 sides.  See if it holds that.  If so, that might be a way to work around the driver bug or whatever is going on.

Mike

Well it is not worked today. OK, I have only one video card - latest drivers on everything in this mach. Like I said I can't drag by the corners to change the size ether. It the GUI just snaps back to the size it was when I opened it. Can I set the listed rez to be the same as my main monitor? Because now that it is not working it is reporting 1920x1200 but the screen is set to 3840x2160....

You are right the display rez -  above the thumbnails changes when it fails to run right.... So what do I do to fix this?????

I did a global search through the code to see if there was anything that could alter what QU displays as the resolution.  It uses the Windows API call SPI_GETWORKAREA to get the desktop work area of the primary monitor.  So for that to return 1920x1200, there has to be something that is fooling Windows into thinking that's the resolution of your primary monitor.  Maybe check your Windows monitor settings to see if there's anything that could cause the primary monitor to change.  See if there are any "scaling" options turned on.  For example, if your video card is Nvidia, check the Nvidia control panel and see if there are any scaling options turned on in the settings.  Something must be setting the resolution to (close to) standard HD under certain conditions.

Mike

OK, Mike I looked in the control panel. Yes scaling is on - but when I turn it off it keeps on reverting back to aspect ratio done by gpu. So I can't turn this off. I will contact NVIDIA but it will take some time. It is working again! QU now shows my screen rez for the main monitor....

How can I make QU use the correct rez. even if windows is not telling it the truth? There must be a way to tell QU what the rez is.... I need you help so I can have QU back!!

This is not a Qimage Ultimate issue.  Your best bet is (as you said above) to contact Nvidia and ask them why your main monitor is showing 3840x2160 sometimes and at other times it's showing 1920x1080.  Sounds to me like they have a bug in that scaling option.  But there's nothing I can do from my end to fix a broken system.  You really need to find/fix the issue with the monitor res scaling.

Regards,
Mike

Well, the last patch (151) seems to have fixed my 4 monitor issue. I have started successfully for the last 6 times! Yes, I can use the Q again.... Thanks to you my friend! Yes - it is seeing and reporting the correct screen revolution for the main monitor!!
Can't thank you enough for hearing me....

I had to add this Mike! QU works every time now! I just thank you for pushing this fix out to us! I am now a very happy customer! Now can you fix PS -LR- BR? Just kidden.... :D

Glad everything is working!  Enjoy.

Mike

My question may reveal my ignorance of colour management ;-)
For over 10 years now I've been using Qimage Ultimate (& Qimage before it) successfully with custom Epson and Hahnemühle profiles from Andrew Rodney's Digital Dog. Great results, thanks!
I am preparing to upgrade my desktop computer from Windows 7 64 bit Pro to Windows 10 Pro. Will I need to obtain new paper profiles?
Thanks.

EPSON Stylus Pro 4800 Ultrachrome
Qimage Ultimate v2020.101
Intel Core Duo CPU @ 3 GHz + 3 GB RAM
NVIDIA GeForce 9400 GT video card
NEC MultiSync LCD2690WUXi with Gretamacbeth calibration puck - SpectraView II
Windows 7 Pro 64 bit

Hi Bill,
I recall that the 64 bit driver is the same for W7 and W10. I looked it up and Version 6.62 is the download for either as long as they are both 64 bit Operating Systems.
Fred

Ah yes, the driver is the critical element - thanks, Fred!

I'm about to upgrade to a new desktop PC (Windows 10) & wonder what you might recommend for video cards for Qimage Ultimate? (I also use QuarkXPress, 2020, CS5 Standard Design, and FontExplorerX Pro.) Any tips appreciated - thanks!

Qimage doesn't use video card calls directly so the video card is not really important for Qimage; what is important is that you have the latest driver.  A video card would be more important for things like video editing, gaming, etc.

Regards,
Mike

Thanks very much!