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Author Topic: Qimage won't recognise printer  (Read 19427 times)
W_Stedmond
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« on: July 04, 2014, 11:10:29 AM »

I had to reinstall Windows (7 64bit) on my computer. I installed Qimage .240 from a flash drive. It installed perfectly. I tried to open Printer Driver from within Qimage , the print to file window opened, I went into File, Print to, & changed it to Print to Printer. I received a message saying 'No Windows printer installed', which is not true. I can access the Printer driver from Windows control panel, I printed a nozzell check pattern no problem & Light room also recognised the printer. Then I decided I would update Qimage to the latest version & I received a message saying 'unable to connect to site', but I clicked the update button anyway, & the latest version downloaded & I installed it no problem. (The printer is an Epsom 7900) Any help will be appreciated as I am not a happy camper now!!!
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Fred A
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« Reply #1 on: July 04, 2014, 11:15:02 AM »

Quote
I had to reinstall Windows (7 64bit) on my computer. I installed Qimage .240 from a flash drive. It installed perfectly. I tried to open Printer Driver from within Qimage , the print to file window opened, I went into File, Print to, & changed it to Print to Printer. I received a message saying 'No Windows printer installed', which is not true. I can access the Printer driver from Windows control panel, I printed a nozzell check pattern no problem & Light room also recognised the printer. Then I decided I would update Qimage to the latest version & I received a message saying 'unable to connect to site', but I clicked the update button anyway, & the latest version downloaded & I installed it no problem. (The printer is an Epsom 7900) Any help will be appreciated as I am not a happy camper now!!!

Did you install the driver again for the Epson 7900>

Fred
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W_Stedmond
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« Reply #2 on: July 04, 2014, 11:35:27 AM »

Yes, Fred, I did install the printer driver from the disc. The printer driver seems to be working ok as I can print the nozzle check ok, & light room recognises the printer ok. Thanks for your prompt reply, Fred, much appreciated. William
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Fred A
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« Reply #3 on: July 04, 2014, 11:41:53 AM »

I think I would try HELP and ANALYZE SETTINGS. See if it shows anything.
Then I would reinstall the driver.

Fred
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W_Stedmond
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« Reply #4 on: July 04, 2014, 11:55:39 AM »

I just tried that, Fred, no joy.The printer driver version is 6.73. William
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admin
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« Reply #5 on: July 04, 2014, 11:58:11 AM »

Is it a network printer?  If so, both the printer and the computer it is connected to must be turned on, else QU cannot communicate with the printer.  In most programs like Lightroom where printing is more of an afterthought, they don't actually try to "talk" to the printer to get capabilities, status, etc.  QU actually asks Windows for a list of printers and when it gets that list, it querries the printers for availability and printer capabilities.  If the printer is not "reachable", you get the message that you quoted.

Regards,
Mike
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W_Stedmond
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« Reply #6 on: July 04, 2014, 12:10:49 PM »

Hi Mike, It's not a network printer, it's connected via a usb cable. The printer was turned on. I've been using Qimage from the beginning, I love it, it's a brilliant programme, with excellent help. I have to pop out for an hour or so, but I'll be back!!! William
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« Reply #7 on: July 04, 2014, 12:35:51 PM »

Hi Mike, It's not a network printer, it's connected via a usb cable. The printer was turned on. I've been using Qimage from the beginning, I love it, it's a brilliant programme, with excellent help. I have to pop out for an hour or so, but I'll be back!!! William

QU uses the standard Windows function EnumPrinters and that function is returning an empty list (no printers).  Meaning... Windows is reporting that no printers are installed.  So it's not a QU issue but rather a Windows issue.

There are only two things that can cause Windows to report that no printers are installed.  The first is if you are running QU with elevated privileges or under a different user account.  For example, you might run other programs normally but you have QU set up to "run as administrator"... and the admin account has no printers installed.

The second thing is an antivirus program interfering.  For that, try disabling any anti-malware software you have temporarily and restart QU to see if that solves it.  If it does, you'll need to add an exception for QU in that software.

Mike
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« Reply #8 on: July 04, 2014, 01:03:40 PM »

In addition to my post above, I found thousands of posts online about various programs reporting that no printers are installed.  The solution to that (again a Windows solution) is to:

(1) Make sure there is a "default" printer selected in devices and printers.  Apparently having no default printer can cause problems with Windows.

(2) Make sure the "print spooler" is set to "Automatic" under services.msc and is currently running.  On that one, a non-started (or stopped) print spooler can cause Windows to report no printers installed.

Mike
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W_Stedmond
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« Reply #9 on: July 04, 2014, 04:31:47 PM »

We have tried the suggestions in the last two posts re disable software firewall, disable antivirus, run as admin, checked services.msc to automatic and started, checked the permissions, reinstalled the printer wtiht restart, changed the default printer to another with no joy.  An error did appear once, "system error, code 1722, The RPC server unavailable" but not appearing now.

William
« Last Edit: July 04, 2014, 05:38:36 PM by Fred A » Logged
Fred A
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« Reply #10 on: July 04, 2014, 05:29:38 PM »

This is what I found

Looks like Mike was correct!
(2) Make sure the "print spooler" is set to "Automatic" under services.msc and is currently running.  On that one, a non-started (or stopped) print spooler can cause Windows to report no printers installed.



http://support.quickbooks.intuit.com/Support/Articles/SLN40050

Manual solution: Follow the steps below for your version of Windows
Windows 7 or Vista

    Close all programs, restart your computer and test to see if the message recurs. If it does, continue with the below steps.
    Close all programs including Point of Sale.
    Click the Windows Logo button and choose All Programs > Accessories.
    Click Run and enter services.msc in the Open field.
    Click OK and click Continue on the User Account Control.
    Locate Print Spooler in the listing of services, right-click it and select Properties.
    Change the content of the Startup type field from Disabled to Automatic.
    Click Apply and then click OK.
    Click Restart the service.
    Close the Services window and open Point of Sale.

« Last Edit: July 04, 2014, 05:39:17 PM by Fred A » Logged
Fred A
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« Reply #11 on: July 04, 2014, 06:08:32 PM »

William,
This is what you are looking for.

Fred
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W_Stedmond
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« Reply #12 on: July 04, 2014, 06:18:53 PM »

Mike was right re services.msc - automatic but even if it is running it needs to be stopped and restarted and that sorted the problem.  Thank you for all your help.  William
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W_Stedmond
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« Reply #13 on: July 17, 2014, 06:27:01 PM »

problem has returned, have tried everything suggested, printer still prints through photoshop etc. but not being recognized in qimage.  problem arose after we setup as shared printer, we could print using qimage from networked PC through PC that is directly connected to printer and printed from word on PC directly connected to printer with no problem but when we tried to print from qimage same error as before, so we removed share printer, reinstalled software etc but to no avail please help.
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jhm_vbnl
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« Reply #14 on: December 03, 2014, 10:03:20 PM »

I have the same problem with 2015-109. Print spooler is active and started automatically. No network printers, just the ones connected to my pc with USB. Disabling Malwarebytes anti malware has no effect. Other software does recognise the printers and can use them.

I uninstalled 2015-109 and installed 2015-105 (latest version of previous license period, but never used): same problem. I then uninstalled 2015-105 and installed 2014-135 (latest version that I actually have used): no problems at all. Recognises the printer straight away, and produces a perfect print.

So I would say there must be some problem for some users with the latest versions, maybe something that has changed between 2014 versions and 2015 versions? Any help pleas, as I'd like to use the latest version.
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