QimUlt crashing

PaulTopol

Newbie

Posts: 38

QimUlt crashing

« on: April 08, 2011, 12:17:07 PM »

Hi,
Downloaded, installed 2011.123. Running win7 64bit.
Full page editor crashes program. Any suggestions?


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Fred A

Forum Superhero

Posts: 5644

Re: QimUlt crashing

« Reply #1 on: April 08, 2011, 12:29:29 PM »

Quote

Downloaded, installed 2011.123. Running win7 64bit.
Full page editor crashes program. Any suggestions?

Hi Paul,
Need a lot more info than W7 64.
Did you experience this problem before?
Any changes like video driver or stuff like that?
Can you reproduce the problem at will?
Have you rebooted Qimage and / or the machine?
If you can reproduce at will, it happens with any image or a certain one?
If you can reproduce the problem, a screen snap of the main screen will help with reproducing your settings.
Also a step by step recount of what you do to get to the point of the crash.

I have to go out for a while, but perhaps Terry or someone can help in the meantime.
Fred


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admin

Administrator
Forum Superhero

Posts: 4123

Re: QimUlt crashing

« Reply #2 on: April 08, 2011, 02:21:29 PM »

In addition to what Fred asked, I also need to know what "crashed" means in this case. I can only guess that you have images in the queue and you click on the full page editor either by clicking on the button or by double clicking just outside the preview page. But what happens to indicate a crash? Do you get an error message? Does the full page editor come up first (before the crash)? Or does the FPE never even open? Does it freeze (just lock up)... or does Windows give you a not responding or "caused an error" message? I've got no info to work with here because I have no idea which "version" of the word "crash" we are talking about because there are so many different ways a program can crash.

Mike


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