Aaron,

Please explain where, and when, during which process?
From within Qimage Ultimate HELP/ABOUT or from the web page?
Fred

You didn't say whether or not you got the message "Thank You.  Registration Verification Complete."  So let's handle this both ways:

(1) You did NOT get the above message: make sure you are entering the email address used when you placed the order.  This is your "official" email address with us and how we identify you.

(2) You DID get the message above: your system has a utility that is blocking QU from writing values in the registry or your Windows registry is corrupted.  When you get the above message, QU has written the email address you used into the Windows registry.  If it asks you again after that, it means that something (Windows, an AV utility, etc.) has blocked that registry entry from being saved by QU.  The solution is to make sure you don't have any registry "sniffers" or other software that might be blocking QU and make sure your Windows registry isn't corrupted.  There are some registry repair tools available if the latter is the case.  Just google registry repair tools.

Mike