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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > White Screen when Previewing(hover over, spacebar)/Adjusting Image...
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Author Topic: White Screen when Previewing(hover over, spacebar)/Adjusting Image...  (Read 9869 times)
Chuck_IV
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« on: March 21, 2015, 06:32:25 AM »
I'm not sure what changed but my monitor profile no longer works in Qimage Ultimate. When I enable using my monitor profile(created via my eye one display 2), mousing over the image and pressing spacebar for the preview, I see my image for a split second, then it dissappears to a white screen. Same goes for when I dbl-click on a photo.

I have seen a fix where disabling using a monitor profile fixes this and it did, but my question is, why can I no longer use a monitor profile? I never had this issue until recently and have always had my monitor profile enabled in Qimage without issue. No matter which one I choose, it always gives a white screen. In order to get the phot to show, it has to be turned off. I even tried going back to a prior version just to see, but it continued.

I just went back and created a new monitor profile with my Eye One display 2 and still no go. In fact, no matter what profile I pick, wither it be an Eye on display of oness I have installed from the monitor I am using or any other profile for that matter, they all give the same white screen problem. Not sure what is going on but Qimage never game me a problem like this in the past.

I am on Windows 7.
« Last Edit: March 21, 2015, 06:58:15 AM by Chuck_IV » Logged
Fred A
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« Reply #1 on: March 21, 2015, 09:11:20 AM »
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I have seen a fix where disabling using a monitor profile fixes this and it did, but my question is, why can I no longer use a monitor profile? I never had this issue until recently and have always had my monitor profile enabled in Qimage without issue. No matter which one I choose, it always gives a white screen. In order to get the phot to show, it has to be turned off. I even tried going back to a prior version just to see, but it continued.

I just went back and created a new monitor profile with my Eye One display 2 and still no go. In fact, no matter what profile I pick, wither it be an Eye on display of oness I have installed from the monitor I am using or any other profile for that matter, they all give the same white screen problem. Not sure what is going on but Qimage never game me a problem like this in the past.

Good morning Chuck,
You certainly are on target with your testing with enable/disable of the monitor profile.
So when we come to a point where a person is having a color hue problem and has tried this and that printer profile, I usually suggest Mike's generic profile to eliminate the printer profile as the culprit.
In this case, we should do the same thing using a good old fashioned sRGB monitor profile to see if that works.

Ok I attached three screen snaps to show how to get to the location and how to select the RGB profile.
I can tell you know your way around from your post, but running through the steps helps others.

Click on the blue ball next to Mon prof, see snap 150
Then the sort of hidden button to open the list snap 149
Last, click select the RGB profile .. snap 148
OK out of it, and make sure it says sRGB IEC61966-2.1 in the Mon Profile box.
Now test it.

Hope it works for you.

Fred
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Chuck_IV
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« Reply #2 on: March 21, 2015, 10:53:32 PM »
Hi there. I tried using that profile but no go. It still gives me the white screen. I have tried every profile I have and no matter which one is selected, I always get a white screen. Only turning off the monitor profile allows me to see the image when dbl-clicked and previewing.

I'm wondering if it has anything to do with my Video drivers. I have an NVIDIA GTX670 card and am using the most recent version of their drivers(347.88).
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Fred A
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« Reply #3 on: March 22, 2015, 09:10:23 AM »
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I'm wondering if it has anything to do with my Video drivers. I have an NVIDIA GTX670 card and am using the most recent version of their drivers(347.88).

Hi Chuck,
I also have a Nvidia GT 630... I really don't know if they are in the same family or not.
Have you added any new programs to the machine?
How recently have you installed the latest video driver?
Have you tinkered with any video settings?
Do you have a backup that you could restore from?
Can you do a system restore from a Windows Restore Point from a moment when you know it was working properly?

I have attached two screen snaps....see if you can match or come close to what I show.
Control Panel/Color Management.
You already tried a previous version of Qimage and that didn't help. Therefore we must attack this as a windows problem.

A little later, I'll pass this on to Mike. (He will come up with the answer)
In the meantime, if anyone out there has an idea on something to try, jump in!

Fred
« Last Edit: March 22, 2015, 09:38:16 AM by Fred A » Logged
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« Reply #4 on: March 22, 2015, 01:31:54 PM »
From the sound of it, the profile that is embedded in the image is corrupted.  If you try all sorts of monitor profiles and none work, it means that the profile embedded in the image(s) themselves is corrupted.  Maybe you could post or email us one of your images that shows the white screen?

Regards,
Mike
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Fred A
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« Reply #5 on: March 22, 2015, 03:24:04 PM »
If you would, please email the image if it will fit an email, or use WE TRANSFER if it's too big for email
Send to wathree.ssz@verizon.net
I will see that Mike gets it fast
Fred
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Chuck_IV
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« Reply #6 on: March 23, 2015, 03:52:38 AM »
I can safely say, it's not the images. I have tried probably 100 of them many images I have on my computer, from my personal pictures from my Canon SL1(That had previously worked) to images I just download from the web and none of them work.

Now, I have Windows 10 beta installed on another drive on this computer and when I swap over, Qimage works perfectly there. It pulls up the image with the same montior profile, no issues. All images I try, work fine.

On the video drivers, I did just install noew ones earlier this week so I will try to go back a version or and see(I hadn't used Qimage in about a month before this, so I'm not sure when it actually started having issues.
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Chuck_IV
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« Reply #7 on: March 29, 2015, 05:19:51 AM »
well, tried rolling back to a video driver version from September 2014 and no go. Qimage just doesn't want to work with the monitor profile turned on. I'm out of ideas.
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Fred A
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« Reply #8 on: March 29, 2015, 09:02:14 AM »
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well, tried rolling back to a video driver version from September 2014 and no go. Qimage just doesn't want to work with the monitor profile turned on. I'm out of ideas.
Glad you came back with a report. Wondering what happened.

Idea number 1, as Mike suggested, please send me an image that does not show...  This way we can eliminate anything that could be a problem coming from the image header or a profile.
Coupled with that, Mike mentioned that he would like to verify that nothing was amiss in the Input Profile box.
Seem attached screen snap.  Can you verify that your dialogue box looks like mine?

(What happens if you create an email copy in Qimage? Will the email copy show with spacebar?)

Idea 2.   Since there is no problem running Qimage in Windows 10 and the images show when using a monitor profile, it sort of points directly at some corruption in your Windows 7 system.

Let's take baby steps.
Fred
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Chuck_IV
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« Reply #9 on: July 04, 2015, 04:09:45 AM »
Sorry to wait so long between responses but I finally got back around to printing again. Had some issues with my printer but got it working again(Epson R1800). In the meantime, my sub for QImage U ran out and I sat on version 2015.121 for a while and continued to have the issues so I had been running with the monitor profile turned off.

So now that I am printing again, I re-upped my sub for QImage and installed version 2015.128. On a whim, I turned the monitor profile back on(using the same monitor profile I had used in the past) and to my surprise, it now works fine again.

Not sure if it's a change you made from version .121 to .128 or something else, but whatever it is, it now works.
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Fred A
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« Reply #10 on: July 04, 2015, 09:15:21 AM »
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Not sure if it's a change you made from version .121 to .128 or something else, but whatever it is, it now works.

Sounds like some file got corrupted and the new installation over wrote it.
Can only guess.

fred
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