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Author Topic: 2010.104 on Win 7 - Range Check Error  (Read 24865 times)
Fred A
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« Reply #15 on: December 06, 2009, 11:15:05 PM »

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What did I miss?
If sharpen is showing as 5, do I assume you are making a PRINTER FILE?
Do you use that sRGB profile as a printer profile?
What size is the page that you are making?
What is the resolution of the page you are making?
Print size =paper size, means what? You make a 5 x 7 print on a 5 x 7 paper size? If that is true, then how is the background color black? There is no background left to color.

Give me the steps you take as you set up to make a 5 x 7 print to File.

1) Open Qimage
2) Click FILE and PRINT TO, and select FILE
3) What do you do now?
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onetrack
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« Reply #16 on: December 07, 2009, 12:38:46 AM »

Print to file.
sRGB
I've tried 4x6, 5x7, 8x10, 11x14, & 16x20 since that's what I've ordered today.  Paper is same size as print.
300 dpi
I leave the background color as black because I also use templates for doing 8.5 x 11 proof sheets.  Not applicable when print is the same size as the paper.

Open Qimage.
It's always on "print to file" so I never change it.
Add file (.PSD) to queue.
If aspect ratio is not 4x6, then I click on the full page editor and crop.  Sometimes I use precision crop, other times just the crop controls.  Click Done.
If Interpolation is set the way I want (usually Hybrid), then I use "<Ctrl><P>" to start the print.
Select the target folder and let it print to the file.
When done, I have Qimage set to ask me if I want to clear the queue but when this error happens, it never gets to that question.
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Fred A
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« Reply #17 on: December 07, 2009, 12:54:12 AM »

Thank you for the information.
I have a 16 bit psd file as source. I set Print to file at 300 ppi and 8 x 10 size.
I set print size to 8 x 10.
Ctrl P to Print, and it works every time.
I changed to 5 x 7; same set, page at 5 x 7 at 300 ppi, and print size 5 x 7. Works perfectly.

Have you tried a different source file that isn't a PSD file?
Fred
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onetrack
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« Reply #18 on: December 07, 2009, 01:20:04 AM »

I tried an 8-bit PSD and a JPG.  Same results.

I might try an uninstall/reinstall or perhaps an older version.

Thanks for your time.
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admin
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« Reply #19 on: December 07, 2009, 02:27:52 PM »

After reading this entire thread, it's starting to sound like either some Qimage setting is corrupted or something (anti-malware program maybe) is interfering.  Here's what I'd suggest that will get us to the answer the fastest:

(1) In Qimage, select "Help", "Reset all program settings".

(2) Restart Qimage and set up your print to file and other settings appropriately.  Do not load previously saved setups or jobs: they could be the ones that are corrupted.  Do everything manually.

(3) Temporarily disable all anti-malware/anti-virus software.

(4) Try the printing process again.

Please report the results here.

Thanks,
Mike
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Stephen Brennan
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« Reply #20 on: December 08, 2009, 08:45:38 PM »

First time I've tried printing to file under Win 7 64 bit and I'm also getting Range Check Error as QI (Studio Edition) v 2010.104 processes the first file.  I'm printing 12x8 300 ppi files with sRGB profile.

I'll try Mike's suggestions and report back.

When I restarted QI it has already reset itself to a default state and lost my settings, off to try some more.

It no longer retains my monitor profile and is advising me each time I start up that the Windows and QI monitor profiles are mismatched, it's also asking each time if I want to take the tour. :-(

I can now only run QI by selecting Run as Administrator (even though I'm currently logged in as an administrator) so the initial failure has certainly caused some 'damage' to the QI installation.  Reset print options, disabled anti-virus software but still getting Range check error as QI processes the first file.  After clicking to acknowledge the range check error when I try to close QI I receive an I/O error 103, second and further attempts to close QI gives I/O error 32 - the only way to get out is File>Exit without saving settings.  I also had these errors after the first failure.


« Last Edit: December 08, 2009, 09:07:04 PM by Stephen Brennan » Logged
Fred A
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« Reply #21 on: December 09, 2009, 11:12:08 AM »

I think I would do a complete uninstall and reinstall, but making sure your anti virus and any Malware apps are disabled during the install process.
You can turn them back on after the install.
Also be sure that you didn't change any install folder locations during the install, and that they look like the screen snaps that were attached to messages to Onetrack just before yours.
I found them so I am attaching here too.
Fred
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Stephen Brennan
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« Reply #22 on: December 09, 2009, 06:06:23 PM »

Fred

Many thanks for the suggestions / screenshots.  I've reinstalled QI, it's back to being 'stable' and saving my settings.

Unfortunately I'm still getting the Range check error on the first file when I try and print to file but I'm no longer receiving the I/O errors when I try to subsequently exit QI.

I guess I'm going to have to use my XP laptop to get this current batch of work completed.

I wonder if other people are able to print to file from QI under Win 7 64 bit?  It would be really helpful to know if this is a general or local issue.  From past posting on the old group it seems only a small percentage of users actually use print to file to prepare files for lab printing, most seem to use QI to print to physical printers, I'm not having any problems printing to my printer from QI under Win 7 64 just the problem with print to file.

Stephen
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Fred A
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« Reply #23 on: December 09, 2009, 07:06:11 PM »

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I wonder if other people are able to print to file from QI under Win 7 64 bit?  It would be really helpful to know if this is a general or local issue.

Stephen,
That is one of the reasons I took it upon myself to try to help. I am running W7 64 bit and can print to file all day long and never have an issue.
Did you turn of the Anti virus and any Malware to see if the Range Error stops when you print to file?
Some packages actually check a created or moved file for viruses  and that could foul up the works.
You are the seond one to report a Range error on here, and the first fellow was given the same advice by Mike, and we have not heard anything bad since.
We assume that it got fixed.
It's really hard to nail this down as it could be another app interfering with the process.

I have Diskkeeper 2009 and Acronis 2010 on my machine.
If I let Diskkeeper run in auto mode where it is defragging constantly on the fly, my Acronis ONE CLICK does not work.
I disable the auto defrag, then Acronis ONE CLICK works fine.
At least we made some progress.
Fred
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Stephen Brennan
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« Reply #24 on: December 09, 2009, 07:19:00 PM »

Fred

Thanks for getting back.  I did disable the anti-virus software (McAfee) but no change.  Everything was working fine under Vista 64, it's the same machine with the same antivirus etc just an upgrade to Win7 64.  My XP laptop is currently reading the same files via the network, processing them in QI and writing files to the same output directory on my Win 7 machine without problems.

I'll have to patiently wait and see if anyone else is experiencing similar problems, at least I have a work around for the time being and it fails writing the first file under Win 7 so I don't have to wait to see if it's going to fail.

Stephen
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« Reply #25 on: December 09, 2009, 08:53:15 PM »

I wonder if other people are able to print to file from QI under Win 7 64 bit?  It would be really helpful to know if this is a general or local issue.

It's definitely something local.  I actually develop Qimage on a Win7 64 bit machine and I've used print-to-file hundreds of times just in the last week in testing things like the latest canvas edge features, etc.  Can't find a problem anywhere.

Have you tried all output formats: JPEG, TIFF, and BMP?  Do they all give the error?  This is going to be nearly impossible to fix unless I have some way to replicate it here.

A screen shot of your setup with all main window panels open (showing how things are right before you click print) might help.

Mike
« Last Edit: December 09, 2009, 09:03:29 PM by Mike Chaney » Logged
Stephen Brennan
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« Reply #26 on: December 09, 2009, 10:15:43 PM »

Hi Mike

Just a quick test trying to print three images to file as jpg, it failed on the first file.

I've attached some screen shots.

I'll try some alternative output formats and report back.

Stephen

It's creating TIF output files without problem.

It's creating BMP output files without problem.

It only seems to be a problem creating JPG output files.

Hope this helps.



« Last Edit: December 09, 2009, 10:21:25 PM by Stephen Brennan » Logged
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« Reply #27 on: December 09, 2009, 11:22:01 PM »

Thanks.  That helps, but even after I replicate your settings as exactly as I can, I still get no errors.  The only thing I can suggest at this point as changing some variables that don't matter.  For example, go back to printing to JPG files but change your output folder to a brand new folder that has never been used before.  See if that changes anything.

Mike
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Stephen Brennan
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« Reply #28 on: December 10, 2009, 08:09:48 AM »

Mike

No difference when I try to print to a new folder or existing folder or to a new folder on a different drive.

I just tried processing a single file and the status bar at the bottom right of QI reached 100% with Finished Processing below and then the Range check error appeared the output file has been created.  It looks like the error is appearing after the first file has been written.

The PrtrICC is also having an effect, if I select sRGB, Adobe98 or the custom lab profile then the print to file (as jpg) fails, however if I select a CanonBJ profile the print to file works.

Stephen
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Fred A
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« Reply #29 on: December 10, 2009, 11:36:56 AM »

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f I select sRGB, Adobe98
Stephen,
Good morning again.
I am following your reports and mimicking them to try to repeat the Range error.
I am curious about something.
When I select Argb or sRGB as a printer output profile, Qimage sort of warns me that the profile I selected is really not a printer output profile,  by saying in RED letters that it will manage the color using this profile. If I use a normal printer output profile the red letters return to normal black.
Just wondering if you are seeing that also when selecting a profile to use from the Color Management box?
Also along the same line of thinking, in order to avail yourself of these profiles you have to skirt the normal list of OUTPUT profiles and select ALL Profiles to see those.
Again, since you didn't mention any of this, are you seeing this too?
The other possibility is that the image you selected already has an embedded profile? Any chance of that?

Fred
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