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Ed Knight
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« on: February 07, 2013, 03:01:21 PM » |
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Qimage Professional 210.210
OS Windows 8
Printer Canon IPF6400
I've used Qimage without a hitch for years on an HP printer. I'm currently profiling papers on a new IPF6400 and have run into a problem printing small test images (~4"x8") using the Canon Matte Photo (CMP) Media Type. The problem is that Qimage sends the print to the queue, but the printer spits out the paper without printing.
Here are the result of some tests.
1. Printing on the CMP Media Type fails through Qimge using different images and ICC profiles (Including a stock Canon Profile).
2. The image prints through Photoshop's Canon Plug-in with the CMP that fails in Qimage (Same Driver Settings). Datacolor's Spyder also printed profile targets using CMP.
3. The image prints through Qimage if I select other Canon Media Types. I've tried other Canon coated paper types, "Special's", and art paper media types with no problems.
I don't know if there is a Qimage setting that would resolve this issue or if there is a basic incompatibility between Qimage and CMP. For me, the workaround appears to be printing through PS when I need to use this media type in the IPF6400.
Thanks
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Fred A
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« Reply #1 on: February 07, 2013, 03:18:14 PM » |
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I don't know if there is a Qimage setting that would resolve this issue or if there is a basic incompatibility between Qimage and CMP. For me, the workaround appears to be printing through PS when I need to use this media type in the IPF6400. Hi Ed, First suggestion is to make sure that your print setting is set to RAW in Qimage.....EDIT, PREFERENCES Printing... See snap Fred |
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Ed Knight
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« Reply #2 on: February 07, 2013, 05:07:20 PM » |
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Thanks for the suggestion, Fred.
Unfortunately, changing the setting from the previous EMF to RAW didn't do the trick. Still no print.
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Fred A
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« Reply #3 on: February 07, 2013, 09:15:07 PM » |
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Unfortunately, changing the setting from the previous EMF to RAW didn't do the trick. Still no print. Assume you tried other images? What size paper and what size print... I have the driver for IPF 6100, and that paper is not listed. Does it have an alternate name or designation? Fred |
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Fred A
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« Reply #4 on: February 07, 2013, 09:38:20 PM » |
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Assume you tried other images?
What size paper and what size print.. Some more to check! In Qimage, do a print to File, using the printer settings, and see the results. Make sure you still have the same profile in use. If that fails to show results, Then Click Help, and RESET Printer Settings. Then reset the driver to the correct settings for paper, quality, Color management OFF, et al. Do not load a previously saved printer setup. Do this manually. Fred |
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Ed Knight
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« Reply #5 on: February 08, 2013, 12:37:15 AM » |
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Thanks Fred, Yes, I've tried other images of different sizes with several different ICC profiles, but none printed. The largest is 8"x4.5". All tests are on letter-sized paper. Paper type, size and source are all correct in both the driver & in the printer's control panel. The Canon Matte Photo Media Type is listed in the 6400's paper reference guide as the one to use with Canon's Matte Photo Paper MP-101 (See link below). I presume other IPF printers have a media type to use with this Canon paper, but it must be under other names in their drivers. I find it frustrating, to say the least, to find a correspondence between the driver's media types and Canon papers on the store shelves. But that's off-topic and my expressions might get me banned from this forum... http://www.itsupplies.com/Canon/7981A004-Canon-Matte-photo-Paper-85x11-50-sheets-7981A004I've printed to file as you suggested, using the CMP media type and the ICC profile, no color correction & highest quality. The resulting .jpg looks OK, so the test image prints to file with the CMP Media Type, but not to the printer. |
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Fred A
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« Reply #6 on: February 08, 2013, 10:11:56 AM » |
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If that fails to show results, Then Click Help, and RESET Printer Settings.
Then reset the driver to the correct settings for paper, quality, Color management OFF, et al.
Do not load a previously saved printer setup.
Do this manually.
OK thanks for working at this.. Now! How about the rest of the instruction. If that fails to show results, Then Click Help, and RESET Printer Settings. Then reset the driver to the correct settings for paper, quality, Color management OFF, et al. Do not load a previously saved printer setup. Do this manually. See if that will make the printer kick in... See screen snap and make sure there is NO check in the Enable Enhanced Printing...... Next, see second screen snap and see if it is empty, or contains the print file that hopefully has been sent to the spooler. If you see a list of print files waiting, use Cancel all documents and clean them out. Try to print from a clean start. Please utilize the suggestions above referring to the HELP .. RESET ALL PRINTER SETTINGS. If it still doesn't print, I would uninstall the driver and reinstall. Fred |
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« Last Edit: February 08, 2013, 11:41:48 AM by Fred A »
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Ed Knight
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« Reply #7 on: February 09, 2013, 04:28:38 PM » |
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Thanks again, Fred
Reset Printer Settings - Check
Print Spooler Format to RAW - Check
"Enable Advanced Printing Features" to Off - Check
Print Queue Empty - Check
Manually set Printer Prefs to CMD, Highest, No Color Corrections - Check
But...the printer still spits out the paper without moving the heads. FYI, I can see the data being spooled & sent to the printer with no error messages. I also set up a custom paper type based on CMP, hoping to sidestep the issue...without success. Note that while printer prints with these settings in Photoshop CS6 & Datacolor's Spyder Profiling Program, it fails in both Qimage & Paint Shop Pro...so it's not just a Qimage thing (Good news, Mike...). So it's likely either a quirk in the driver or printer firmware that PS & Spyder avoids, but Qimage & Paint Shop Pro hit head on. I don't know if the problem is my driver installation or a systemic issue with this new model of printer.
A driver uninstall/reinstall would help give thumbs up/down on driver installation issues. At this point however, I think I'll cut my time losses & re-profile Red River Polar Matte using a different media type that prints fine through Qimage...a better workaround than originally proposed. In my media type tests, several types seemed to work well with this paper. And, I'll be working towards a solution with a good assurance of success. As the base if IPF6400's builds among Qimage users, we can ask & figure out if this is generic or just me.
FYI, I've attached a jpg showing all the media types listed in the IPF6400 driver. It's interesting to note that CMP is included in the "Coated Paper" folder in the print driver & printer firmware, but in the "Art Paper" folder in the Media Configuration Tool. Gee, thanks again Canon. Just one more reason to let expressions fly...
Thanks Fred for all your patience & help.
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Fred A
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« Reply #8 on: February 09, 2013, 04:46:30 PM » |
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printer prints with these settings in Photoshop CS6 & Datacolor's Spyder Profiling Program, it fails in both Qimage & Paint Shop Pro...so it's not just a Qimage thing (Good news, Mike...). Good job working through all the possibilities. Frankly, we were trying to locate the source of the problem without sounding stubborn or obdurate about Qimage. At the point where "Print to File" worked fine, we knew Qimage was fine too and it was something either in the driver or the installation of it. Qimage feeds data to the driver in chunks so it is able to provide better detail and quality. Might be a quirk in the driver... not accepting the data. It has happened before with HP drivers on certain printers. Have you tried downloading the ULTIMATE demo just to see if that prints? If you have gone past wanting to try more things, then toss it onto Canon and see what they say.... maybe there's an updated driver? Fred |
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Ed Knight
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« Reply #9 on: February 10, 2013, 12:36:37 AM » |
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Fred,
Thanks for the suggestion on looking for a new driver. I've v. 4.60 & Canon has posted 4.62, including the following in their description of changes/fixes.
Modifications from Ver.4.60 to Ver.4.62
"1. Measures have been taken for the following failures:
- When using Matte Photo Paper, an error that printing cannot be executed might occur....."
Looks like you guys can rest easy & I'll install the new driver for a fix. Will let you know only if it DOESN'T work.
Thanks again.
I'm downloading the "Ultimate" trial & will see if it offers improvements to my ACR/Photoshop workflow.
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Ed Knight
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« Reply #10 on: February 10, 2013, 02:36:12 AM » |
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FYI, I also found an update to the Media Information File containing data for the Media Configuration Tool that also says it fixes the non-printing problem with CMP. I suspect these 2 updates will do the trick.
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Fred A
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« Reply #11 on: February 10, 2013, 10:26:51 AM » |
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Fred,
Thanks for the suggestion on looking for a new driver. I've v. 4.60 & Canon has posted 4.62, including the following in their description of changes/fixes.
Modifications from Ver.4.60 to Ver.4.62
"1. Measures have been taken for the following failures:
- When using Matte Photo Paper, an error that printing cannot be executed might occur....."
Looks like you guys can rest easy & I'll install the new driver for a fix. Will let you know only if it DOESN'T work.
Thanks again.
I'm downloading the "Ultimate" trial & will see if it offers improvements to my ACR/Photoshop workflow.
Thanks for the follow up.... makes us all feel better; helps any other person who stumbles across a similar issue, and another thing that I'll bet you didn't know. Canon recognized a problem and fixed it. HP wont even acknowledge any problems. I hope you don't feel as if your time was wasted pursuing the cure. Just curious! See attached screen snap Can anyone see a difference? Thanks again, Fred |
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Fred A
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« Reply #12 on: February 10, 2013, 10:31:37 AM » |
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............... or these two?
Of course, you see a difference, but what?
Fred
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Ed Knight
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« Reply #13 on: February 10, 2013, 02:35:48 PM » |
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Notice the bee on the Palmetto in #60 (Just kidding). Looks warm there as I'm currently experiencing -10 F temps and 2' of snow on the ground.
Just a guess that 60 & 62 were the original pics & 59/61 had clarity & both vibrance bumped up (These may be ACR terms, but they mean modifying midtone contrast & saturation of low-saturated colors).
Nope. Don't feel like I wasted time as I learned more about Qimage settings, 6400 driver and setting custom papers than I would have otherwise.
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Fred A
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« Reply #14 on: February 10, 2013, 03:16:14 PM » |
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Yes, this was 63 degrees, at 8:30 am so a jacket was needed.
I guess I worded my thought poorly.
What you see are two pictures, two copies of each
My friend, a Long time Lightroom proponent took the shots. He said, As soon as I fix them in Lightroom, I'll email them to you.
A new Nikon D 800 with 75 meg raw files.... but I saw the blown out head, the wrong color jacket, and the other shot had no detail in the back of the hand at all; again blown out.
I had to see who did that; the camera or LR.
So I got the raw files, popped them into Q-Ultimate, which did its magic. That is AUTO plus a White Balance on the two person image. I could have played more, but I was trying to make a point with my friend...
The second image,camera to the face, took one click of exposure repair, and the detail was back in the hand and looks fine.
That poor fellow spends hours working on 2 images.
I was hoping that you would give Ultimate a fair shake when you try it.
Fred
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