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Mike Chaney's Tech Corner > Technical Discussions > Computer Hardware >  Colourmunki keeps showing a RED line
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Author Topic: Colourmunki keeps showing a RED line  (Read 18082 times)
russellsnr
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« on: November 08, 2018, 10:11:04 AM »
Hi, Anyone advise please?. Recently changed my computer for a faster system along with a newer branded printer (from Epson to Canon), computer previously Win7 64 bit this one Win 10 64, updated Graphs Card. I profiled my printer to a number of papers in Win 7 but now after attempting two differant papers the colourmunki keeps showing a RED line on the first strip ( I did manage to get it to run correctly on strips 1 and 2 but then again on 3 it showed a RED line then would not see line 1 again), changed the USB to Colourmunki cable but still the same, I also profiled my monitor and worked fine. Thankyou, Russ.
 
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admin
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« Reply #1 on: November 08, 2018, 02:49:00 PM »
One thing I can suggest is trying every USB port on your machine.  My ColorMunkli Photo is sensitive to which USB port is being used.  Mine won't even power up unless I plug it into a USB 2.0 port and it actually seems to like the aux port on the back of my keyboard best.  I can tell it has something to do with power levels: the ColorMunki seems to draw a lot of power and I surmised that maybe some ports can't supply the amperage needed.  I know Jose Rodriguez had the red indicator problem in one of his videos recently and fixed it.  You might also want to ask him on his Facebook group because I don't know what solution he came up with:

https://www.facebook.com/groups/1915547415436501/

Regards,
Mike
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russellsnr
Jr. Member
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Posts: 86
« Reply #2 on: November 09, 2018, 06:11:02 AM »
Quote from: admin on November 08, 2018, 02:49:00 PM
One thing I can suggest is trying every USB port on your machine.  My ColorMunkli Photo is sensitive to which USB port is being used.  Mine won't even power up unless I plug it into a USB 2.0 port and it actually seems to like the aux port on the back of my keyboard best.  I can tell it has something to do with power levels: the ColorMunki seems to draw a lot of power and I surmised that maybe some ports can't supply the amperage needed.  I know Jose Rodriguez had the red indicator problem in one of his videos recently and fixed it.  You might also want to ask him on his Facebook group because I don't know what solution he came up with:

https://www.facebook.com/groups/1915547415436501/

Regards,
Mike
Thankyou Mike have messaged JR and wait reply. Russ.
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russellsnr
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Posts: 86
« Reply #3 on: November 09, 2018, 08:59:12 PM »
Just incase anyone has this problem? I contacted X-Rite Europe and was advised to get updated to the i1 Studio so cleared eveything out, updated software and now all working. Russ.
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