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Mike Chaney's Tech Corner > Mike's Software > FlashPipe > downloading updates
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Author Topic: downloading updates  (Read 31687 times)
mackem
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« on: January 04, 2010, 06:55:41 PM »
On my pc desktop i am never authorized after i put in my user password info all that happens is the same screen pops up and i enter the data again but i am never able to download the software, i use my macbook pro to download it and transfer it to my pc
This method is frustrating and i would like to solve this problem,
Any ideas
I am running windows 7 ultimate on an amd x4 chip
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Fred A
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« Reply #1 on: January 04, 2010, 07:03:50 PM »
Quote
This method is frustrating and i would like to solve this problem,
Any ideas

The one thing that crosses my mind instantly is the fact that you are using different browsers, and the one in the PC is activating a cached page.
Try this. Before you enter the password and username, hold the Control Key while you tap the F5 key forcing a page refresh via download.
See if that helps.
Fred
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mackem
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« Reply #2 on: January 04, 2010, 07:55:43 PM »
Thank fred i tried but nothing different happened the user name password combo is never accepted
i have used explorer and firefox browsers both with the same results
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Fred A
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« Reply #3 on: January 04, 2010, 08:09:46 PM »
You are using Copy and Paste for the password?
You also realize that the password is different for each subsequent version's download? You are copy/pasting the latest emailed password?
Have you tried typing the new password instead of Copy Paste. Once in a while, there's a hidden character stuck in the clipboard.
Try a reboot computer and then copy and paste.
Fred
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mackem
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« Reply #4 on: February 18, 2010, 03:20:19 AM »
Fred thanks for trying to help i have just been using my macbook to download these updates but i am in a hotel with my laptop that i just added a bigger harddrive to and i am having the same problem that i have with my home pc
i have tried copy and paste and just typing the supplied password/usernaname without success
I am running windows xp sp3 a clean install done yesterday on the new harddrive in a dell laptop
i have tried explorer firefox opera browsers all with the same error
this error
Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Apache/2.0.52 (CentOS) Server at www.ddisoftware.com Port 80
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pelaughlin
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« Reply #5 on: February 18, 2010, 04:25:25 AM »
Sounds like a problem I had.  I am running AVG antivirus and had to go into AVG and turn off "Link Scanner".  It was saying that if a Link wasn't on the approved list, you could not download from it.  I guesss that some update had loaded the Link Scanner and turned it on.
Paul in Portland OR
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mackem
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« Reply #6 on: February 18, 2010, 04:42:38 AM »
Hi Paul
Thanks for your reply i am running kasperky antivirus but i turned it off and tried without success, however i was able to download opera mozilla and safari browsers with antivius turned on.I also have this problem at my home pc on my Windows 7 desktop that i am not running any antivirus on that pc.
Appreciate the reply it is a very frustrating problem
Martin
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pelaughlin
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« Reply #7 on: February 21, 2010, 10:13:59 PM »
Now this is interesting.  I have a new Windows 7 64 bit machine and with the new Internet Explorer, I am getting the same thing as the original writer.  Also some pages will either not load at all or not load images.  Can't figure out just what is causing it.  I get this error message when attempting to download the Flashpipe upgrade:
Authorization Required
This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.


--------------------------------------------------------------------------------

Apache/2.0.52 (CentOS) Server at www.ddisoftware.com Port 80
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mackem
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« Reply #8 on: February 22, 2010, 12:20:38 AM »
Hi Paul
Sorry to hear you are having the same problem i still do not know why it happens but my Laptop is a Dell 700m about 5 years old now,i upgraded the hard drive and reinstalled everything from scratch it still has windows xp with service pack 3 on it and i tried 4 browsers without any success i am surprised that i have the problem on the xp operating system i thought it was an issue only with win 7 and the Quad processor
If i use either of my macs i can download with Safari browser at my home. I was in a hotel with the dell and have not tried at home yet,i think it has to be a setting but possibly not in the browser
I tried googling the error but no answer was found
I did have a problem like this with outlook web access and Explorer that i had to put domain/ in front of the user name but with a different browser i did not have the problem it just worked
Martin
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mackem
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« Reply #9 on: February 28, 2010, 05:15:00 AM »
Just tried downloading the new update on my windows 2000 machine i am getting the same error with that desktop machine too, to date i am unable to download with any windows machine i have tried but never a problem for my macs
i tried with internet explorer and firefox i am supplying the information given but i get this message

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Apache/2.0.52 (CentOS) Server at www.ddisoftware.com Port 80
does anyone have a solution to this problem?
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