http://www.ddisoftware.com/flashpipe

v2010.117     01/14/10     

Priority: Low     

v2010.117 offers more consistent color for underexposed or overexposed raw photos for various camera models.

Mike

Check that you used your registered e-mail address and check that the auto reply from DDI has not been spammed by your mail service provider or e-mail client - check the spam folder etc. The latter is a common case for non-receipt of such items.
Terry.

There was one on another thread.
However, try e-mailing support from here http://www.ddisoftware.com/flashpipe/support.htm
Good luck.
Terry.

It actually wasn't an outgoing mail server problem, but there was a configuration problem somewhere on the web (admins are looking into it) where our mail server's reverse DNS keeps getting deleted from the Internic database.  ISP's like Comcast (Tom is on Comcast), AOL, and ATT blindly block any emails coming from a server that doesn't have a reverse DNS entry.  So long story short, Comcast is blocking your email.  Best thing would be to complain to Comcast and tell them you don't want them making decisions about what emails you get and do not get.  Spam filtering and spam decisions should be made by the customer.  Otherwise this is what happens: some oddball configuration issue that has nothing to do with spam occurs and you stop getting emails from legit addresses.  Comcast is the worst about this.  They even block IP's if they see "too many" emails coming from one server to Comcast users.  For example, if we have a bunch of people on this forum with Comcast addresses subscribed to the Qimage update thread so they can get automatic emails when a new release is posted, the mail server here spits out hundreds of emails as soon as I post to that thread telling you that the thread has been updated.  if Comcast determines that too many of their users are getting emails (in quick succession) from the web server serving this forum, they'll arbitrarily blacklist our mail server and you'll stop getting email from us.  This sort of thing is exactly why I wrote this article: http://ddisoftware.com/tech/articles/february-2008-on-spam-blockers-and-blacklists/

Hopefully the problem will get fixed in the next day or two.

Mike

But how would you know if you did?  When Comcast block/blacklists, they simply dump the incoming message.  The sender gets no bounce and you get nothing... anywhere... not even in your online spam folder.

Mike

No need to get your panties in a bunch!    There was a configuration problem on my end that caused there to be no reverse DNS entry for the originating IP.  This should not have caused Comcast to block the email: just due to a reverse DNS issue!  That can happen temporarily just due to someone switching providers or a new server being brought online with a new IP and the address has not yet been propogated throughout the web.  I'm certainly not going to argue with you about it.  Comcast is one of the worst offenders on the web for arbitrarily blocking (dumping) emails just because they see more than X number of messages coming from one IP to their customers (as this forum would do whenever I post to a thread that is subscribed to by many forum members).  I've been dealing at all levels with email as long or longer than you have and have been dealing with the nightmare that is Comcast email blocking for at least a decade.  Send more emails than they think you should be sending and voila... you're on the blacklist.  The Comcast black/block list nightmare is documented all over the web.  That's what I was referring to.  Google it.

Mike