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Wil not let me update - Incorrect Password
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Topic: Wil not let me update - Incorrect Password (Read 11099 times)
njtrout
Newbie
Posts: 22
Wil not let me update - Incorrect Password
«
on:
April 26, 2021, 03:51:16 PM »
I am trying to download the latest update. I can log in to the website with my password, but when I try to use the same password to download the updates it will not let me authenticate.
Is there and issue with the update authorization process?
Regards,
Andy Hayter
«
Last Edit: April 26, 2021, 03:55:09 PM by njtrout
»
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admin
Administrator
Forum Superhero
Posts: 4205
Re: Wil not let me update - Incorrect Password
«
Reply #1 on:
April 26, 2021, 04:32:15 PM »
The update page is working normally. Make sure you use the username and password in the update email after you click on the web page link: type those in because some auto-fill functions (browser password auto-fill, RoboForm, etc.) may interfere. Also make sure your email program has not modified the link: the link should end with "2021.105" or "2021.105p". If there are extra characters after that, your email program might have butchered the link.
Regards,
Mike
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njtrout
Newbie
Posts: 22
Re: Wil not let me update - Incorrect Password
«
Reply #2 on:
April 27, 2021, 12:29:45 PM »
My mistake. I was entering my userid and password. I should have been entering Qimage and the password.....duh.
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