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Title: purchased Qimage Ultimate on 27/1/25 & did't receive any email (SOLVED) Post by: LiMbOdUdE on January 31, 2025, 10:34:36 AM I purchased Qimage Ultimate on 27/1/25 via paypal but didn't receive any Confirmation email or Instructions how to activate my Trial.
I checked my Spamfolder and eagerly trying to contact your Support ... but no Response. Could need some help here - Thank You ! Title: Re: purchased Qimage Ultimate on 27/1/25 & did't receive any email - pls help ! Post by: admin on January 31, 2025, 01:32:24 PM I just replied to your emails from yesterday. The registration was automatically sent a few minutes after your order on Jan 27. I changed your email address to your secondary gmail address and resent the registration there since it appears your original email address (the one you used for this forum) either isn't working properly and/or is blocking email from us.
Regards, Mike Title: Re: purchased Qimage Ultimate on 27/1/25 & did't receive any email Post by: LiMbOdUdE on January 31, 2025, 04:24:09 PM Thanks for the response !
Software is working fine now, but only as Standalone. The Qimage Adobe Plugin crashes Photoshop newest Version. Did a complete Reinstall as Admin. Sadly its still crashing. Any Ideas ? Thx in advance. Title: Re: purchased Qimage Ultimate on 27/1/25 & did't receive any email (SOLVED) Post by: admin on January 31, 2025, 04:33:02 PM You are the only one reporting a problem so it might be some issue with Photoshop. Do you get any error message(s)?
Regards, Mike Title: Re: purchased Qimage Ultimate on 27/1/25 & did't receive any email (SOLVED) Post by: LiMbOdUdE on January 31, 2025, 05:49:44 PM No nothing it just closes / crashes Photoshop when im trying to open it. Epson & Canon Layout working fine.
Title: Re: purchased Qimage Ultimate on 27/1/25 & did't receive any email (SOLVED) Post by: admin on January 31, 2025, 06:32:23 PM That sounds like a Photoshop problem. Doesn't really matter that Epson and Canon plugins work as all software is different. If Photoshop itself crashes, there has to be an Adobe issue. It's working fine here on the latest PS and I've not gotten any other reports of a problem. I don't know what kind of images you are working with but if they are complex with layers, etc. try loading one simple JPEG image in PS and see if the plugin works with that. Maybe it's a file/image format problem or related to image format compatibility.
Mike |