Waiting since June

[alinoyan@outlook.com]

Bought a "Qimage Ultimate Registration Renewal" back in June. So far, I didn't receive any link to a download, license, or anything. None of my emails to mchaney(at)ddisoftware was responded to. Granted, my email had changed since the original purchase, but I did follow the suggested process to note the change. I am posting here as the last resort - hope it's allowed/appropriate. TIA.

[alinoyan@outlook.com]

So what is a good email to communicate with, to solve this issue?

[Fred A]

So what is a good email to communicate with, to solve this issue?

Most of the time, the issue is that the email with the renewed password went to your Spam or Junk folder.
It might have been deleted by your email client.
Is this the email address that you used to sign up with Qimage?   alinoyan@outlook.com

The emails need to match.
Please create an email with the registered email address, the registered name, and how you paid.

Please send it to Mike at mchaney@ddisoftware.com.....since the automated seems not to work, please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net


Fred

[Fred A]

Please send it to Mike at mchaney@ddisoftware.com

please send it to me too, and I will see that Mike gets the info immediately.
wathree.ssz@verizon.net

Been a couple of days, and so far no emails from you.

Maybe you found the email response in  a Spam folder?

Fred

[alinoyan@outlook.com]

Sorry, I haven't been able to log on here and look into this. Other priorities..

As per your instructions, I am sending an email from my current/valid address (alinoyan@outlook.com) to you both, along with the history of the purchase. Thank you!

Ali

[Fred A]

As per your instructions, I am sending an email from my current/valid address (alinoyan@outlook.com) to you both, along with the history of the purchase. Thank you!

Ali

Thanks Ali. Got your email and passed it on to Mike.
It seems to have all the information needed.
Fred

[alinoyan@outlook.com]

Got the email, and was able to download the app. Thanks for your help.

Ali

[Fred A]

Got the email, and was able to download the app. Thanks for your help.

Mike told me to tell you that he added 4 months to your purchase to make things right, and thank you for your patience.

Fred