After you download the ICC Profiles and associated am1x files from Hahnemuhle, do you use the Media Configuration Tool to load it? That is what I do, and I too have duplicates. BTW, Canson has a pretty good instruction pdf on how to use the Media Configuration Tool for am1x files. I have a copy here; it is the pdf that starts with "MCT...":
https://www.dropbox.com/sh/sx6pkuphb76scvp/AABILHA3LX7ZPRMh0sb1uVXaa?dl=0

If you click on each duplicated profile while in choosing a profile in Qimage One, you will notice each copy is in a different folder. Many of them are in your user/library/Colorsync/Profiles folder, while the duplicate is in Library/Printers/Canon/BJPrinter... folder. I suspect this duplication occurs when using the Media Configuration Tool. It takes the profile, which you may have already placed in your user/Library/Colorsync/Profiles folder and adds it to the BJPrinter folder. I am guessing that folder is what communicates with the printer itself. Qimage One simply looks for ICC Profiles globally on your computer and reports back anything it finds. I do not know of a way to limit its search, so the only way to eliminate duplicates is to remove them from the duplicate locations. I might do this when I get around to cleaning it all up, but I do like having the profiles in that user/Library/Colorsync/Profiles folder for backup reasons (I may want to do a clean OS install some day and want those profiles). Since the profiles really are duplicates, it doesn't matter which one you choose. I am more interested in purging all the profiles for papers I will never use than worrying about the duplicates.

It would be nice if there was the ability to restrict Qimage One's profile search to specific folder(s), but I do not know of a way to do that.

Dave

Thank you, Andrew. I did want to change the email regardless. I noticed it was full too. I never use that email so had no idea it was full before I went to debug why I didn't get the Qimage email.

Dave

It prints! Simply marvelous support, Andrew & Mike.

Thank you!

Dave

Thank you both!

Dave

I tried turning off sharpening in Q1. Still crashed.

Dave

Hello!

I am just getting started. Mac, Qimage One, Canon 4100 dual roll. I can print fine on sheet paper either through Lightroom Qimage plugin or direct through Qimage. I can't seem to print on the roll paper though. It is crashing every time I try to print on either Roll 1 or Roll 2. It may be my confusion over orientation. I am entering a paper size 44" x 22" to print a pano that is 40x18. Softproofing function works, but when I print the file, the window pops up "Processing page: 1" for about a minute, then it crashes.

The file is 19440x8640 pixels, but I've saved it as 8 bit so it should not be too big. Prints ok through the Lightroom pipeline (not using Qimage plugin). Below is a screenshot of the settings.

2018 MBP, 32gb, Catalina 10.15.4.

Also, this is an embarrassing question, but I don't really know what Qimage means by Portrait and Landscape as it relates to roll paper. I assume Portrait means "head-first", while Landscape means "right side-first". It does not have anything to do with dimensions. At least that is the way it seems to work. Is that correct? For example, in the screenshot the page orientation is correct: Roll is 44" wide, cut 22" long piece, Portrait orientation.

Ciao,
Dave