I just updated to v2017.121 and immediately attempted to reload some of these previous jobs that caused the stream of "Control with no parent" messages. So far, all jobs have reloaded correctly.

Thanks Fred. If you need, I can send other Qimage files. FWIW, "Control with no parent" suggests a user interface problem. If there is a "debug" mode in Qimage that I can enable, please advise.

I'm also into some heavy deadline work for another week, so my response time will be longer (than it normally is!).

Cheers!

Brad

Hi, Mike. I zipped the files for both jobs. See attached.

Cheers!

Brad

Mike, Fred, you asked me to record this in case it happens again. It has happened again. Here is link to a video:
https://1drv.ms/v/s!Av58-d0e4yF2vUc1GJ3gQyOWODT0

To recap, this issue occurs when I try to recall a previous job with all settings. AFAIK, it does not affect very recent jobs, only jobs that are older than some "event", but I just cannot determine what that "event" is (e.g. major change in printer, change in software version, etc.). In this latest case, the job I'm trying to recall is only about 3 months old and I have not changed printers or software versions.

I really hope you can nail this one Mike.

Cheers!

Brad

Hi, Mike. Still using the 117 beta. To answer your question, it would appear "no", that does not make the media type dropdown turn blank. Here's what I did exactly...
1. Finish a job on a different media type/profile.
2. Click Properties, which launches the HP Printer Driver.
3. Choose "Paper Type:" as "BC Lyve Canvas" in the printer driver.
4. Click OK.
5. QU now shows "BC Lyve Canvas" as Media type.

Will now install QU 117 non beta.

Cheers!

Brad

I am not experiencing the delay in launching the HP Printer Driver window that Ernst has reported.

The main bug I have noticed with the HP Printer Driver is it often "forgets" what media size was sent to it. Specifically, in earlier versions of QU (before the new Live View/Queue/Settings interface), if I setup a job in QU, with a specific media size chosen in the printer setup window, and then opened the printer driver (via the printer setup window), it would often be the case that the printer driver had the wrong media size. This would be communicated back to QU, which would mess up the job layout.

I had learned to avoid opening the printer driver and just let QU push down the media size. That's why I rely on opening previous jobs as a way to load all my settings, including profile, media size, print layout, etc. Then I modify the layout as needed and run the job (without having to open the printer driver). This workflow fails if QU has a problem opening previous jobs.

Sorry for the delay in responding--clients keep me busy!

Here is what I did:
1. On Settings panel, Printer profile, choose the BC Lyve Canvas profile. Specifically, on my system it appears as "HP Designjet Z3200ps, BC Lyve Canvas (RC, BPC)".
2. NOTE: The Media type remained as it was (another paper I just printed on).
3. Click the Properties button, which brought up the driver "Paper/Quality" settings tab.
4. Select "BC Lyve Canvas" in the Paper Type field (in the driver).
5. Click OK (in the driver).
6. NOTE: The Media type NOW says "BC Lyve Canvas".

So carrying on...
7. Click in Media Type to display the drop down, choose "ANY".
8. Media Type goes to "Unlisted" and Printer profile goes to "Let printer/driver manage color".
9. Click in Printer Profile, get a list of (recently-used?) profiles, choose "HP Designjet Z3200ps, BC Lyve Canvas".
10. NOTE: Media type remains "Unlisted".
11. Repeat steps 3 to 6 above. Media Type is now "BC Lyve Canvas".

Cheers!

Brad

Thanks so much Mike and Fred. I will certainly give the test strip feature another try.

Cheers!

Brad

Good morning Mike. The beta doesn't generate the error popup any more. Some entries in the Media Type list flip the Media Type to "Unlisted", e.g. "ANY" and one that I use all the time, "BC Lyve Canvas". When I select "BC Lyve Canvas", the Media Type flips to "Unlisted" and also the Media Size flips to a different Media Size (perhaps the last size I printed on that media?).

NOTE: This flipping to "Unlisted" only happens if I select the Media Type by clicking to open the list and then scrolling and selecting from the drop down. If I click to close the drop down and then scroll with arrow keys, BC Lyve Canvas can be selected and it doesn't flip to "Unlisted".

Again, I'm not clear on the importance of this Media type selection anyway. It seems to be irrelevant to the print job. I rely on the Printer Profile selection. I either select the printer profile from the drop down or I load from the "Recall saved printer settings" button. Then select Media Size and take it from there.

Cheers!

Brad

Hi, Mike. The Media Type field gets blanked out when that error appears. The paper in question is one that I have added.

I must amend my report. If I choose "ANY" (at the top of the list), I get the error. No error with the second entry on the list (HP Baryte Photo Paper). The error occurs when I click to open the list and click to select from the list. The error does not occur if I click on the Media Type file and then scroll with the keyboard arrows.

Can you confirm that the media type is actually unimportant if I have chosen the correct profile?

Cheers!

Brad

I am very often printing test strips of art reproductions, but I have never been able to get the test strip feature to work for me in my workflow.

Instead, I load up one or more copies of the file at the size of the patches I want to print, e.g. 6x6 or 12x6. I will usually place 3 or more patches across a 24 inch roll. Then in the Full Page Editor, I click "apply to all copies" and then drag the Zoom slider to set the PPI to the desired value (typically 300 ppi) and hope that I can get the slider to land on or near the exact value. It is an imprecise process and often ends up at 296 or 302, etc.. It would be so nice to be able to just type in the PPI value. Once I Zoom to the PPI value, I pan the artwork in each section to the areas I want to print. I need the zoom level to match the original scan so I can lay the patches over the original artwork for colour matching.

Thanks so much and cheers!

Brad

Hi, Mike. In both 115 and 116, I'm getting an error:

List index out of bounds (-1)

when selecting a Media Type that is way down the list. If I pick one at the top of the list, e.g. "ANY", there is no error.

Is the Media Type meaningful if I have chosen the correct profile?

Thanks.

Cheers!

Brad

OK, I'll install 115. And if it happens again, I'll report the issue under the 115 thread.

Cheers!

Brad

Hi, Fred. It is happening again, on QU 2017.113. I have recorded a video of it. Due to the size of video file, I have uploaded it to a OneDrive folder. Here is the link to the video.

https://1drv.ms/v/s!Av58-d0e4yF2uSBOTI9YGs6ANO-H

You will see several occurrences of the problem in the video. The problem is this: when I attempt to load a saved job, QU generates an endless string of "control without parent" errors. My only recourse is to kill QU via Task Manager. The first occurrence in the video follows an earlier occurrence where I had already killed QU via Task Manager, hence the start up warning. The video also shows an attempt to "clear" the condition by cancelling out of the job log search window. In the past, this sometimes "clears" the condition, but not this time.

Let me know what else I can provide to help diagnose this issue.

Thanks.

Cheers!

Brad

I just installed 113--thanks so much for restoring the sort media by length. It certainly made my day!

Cheers!

Brad