Thank you. Your answer was spot on correct.

Hi. I have attached a screenshot of the Qimage Ultimate screen of the last print I did. My question is : I couldn't find any media type options to be able to set the media type as a RED River paper to match the printer profile of the exact type of paper I was using ( a 24 inch wide roll of Red River Polar Gloss Metallic). The real question I have is am I getting the best print quality possible as long as I have the exact printer profile for the type of paper I am using even if the media type doesn't match?  Thanks very much for any help on this.

 
Great News!  The emoji starting this post says it all.
A BIG THANKS TO MIKE FOR HIS EXCELLENT HELP.

Hi again. I think I found my problem as to why the width changed from 24 to 18. I need to click on the green check mark by the settings to get the settings to hold. Am I right? Thanks again for putting up with all my questions.

Hey I see the width on this screenshot says 18 inches. I had it set at 24 inches and it changed on me, What caused that? Any ideas?

Sorry. Attached here is the other screenshot of the settings,

Hi. I have attached to this post screenshots of my latest settings. I set the width to 24 inches. I got the same result with a print with a border of six inches. Please help.  Thanks.

Hi. If I had set the orientation as portrait with everything else set the same would it have printed correctly without any large borders? I really appreciate your excellent help.

Hi. I just measured the border on the bottom of the print - it is 6 inches wide. Thanks for your continued help with this.

Hi. Okay my output print size seems to be correct but my output page has a border which doesn't show in the preview. I have attached 2 pics of my settings for my latest print and a picture of the output print in a separate post (because of the forum file size limitations). My roll is 24 inches wide and the print was indeed pretty close to 24X18 but that darn white border. Any suggestions as to what I need to do to get output to match the preview?  Thanks.

Hi. Okay my output print size seems to be correct but my output page has a border which doesn't show in the preview. I have attached 2 pics of my settings for my latest print and a picture of the output print in a separate post (because of the forum file size limitations). My roll is 24 inches wide and the print was indeed pretty close to 24X18 but that darn white border. Any suggestions as to what I need to do to get output to match the preview?  Thanks.

Hi. I just measured my last print and the set print size was Poster 20X30 inches and the actual print size was 20x30 inches. Maybe I do not have a problem after all. Many thanks to your input on this. I am going to try print something next time 24X30 inches so I don't have the 4 inch border I had on this last print. Kudos.

Hi. I am using the Qimage Ultimate with a Canon Pro-1000 and a Canon Pro-4100 printer. I am having no problems with The Pro-1000 (been printing 8.5 X 11 inch prints) On the Canon Pro-4100 I am usually getting a different size print than I program in.  My Qimage Ultimate  previews usually show a print with minimal borders (I do not use borderless printing). When the print comes out the borders are much bigger than I wanted. The paper size is accurate but the print doesn't fill up the paper. I am primarily using a 24" wide paper roll. I have the proper Red River paper ICC profile set for the paper type. I am relatively new to using a wide format printer and this problem is really bugging me.  Thanks very much for any help.

Hi Mike. I'm sorry for the problem as I found out my outgoing mail server settings were wrong and that is what was causing the mail message to be undeliverable.  Thanks very much for helping me discover what was going on.  Happy printing!

Hi. It's still bouncing when I send it.  Help!