Hi Mike
I am a studio user and have printed very little over the years as the cost of home printing is too prohibitive when compared to costco and other low cost outfits .I definitely bought the program because of the superb offer of free updates and the quality of prints i was able to produce when i tried the program.I upgraded to studio as a way to support your hard work its been a number of years since i printed anything at home,however i may change and start printing more at home in the future also another reason to get the upgrade. I bought flashpipe also because i wanted to support you, i also have and was using downloader pro.So i have spent albeit a small amount of additional money with your company that i would not have spent if it weren't for your Qimage free update policy. I certainly understand and support your need to have a continual revenue from your software development we can all gain from that, and your software is reasonably priced with the added benefit of a very reasonable upgrade price. I wish you success with your new product however i will not be purchasing it at this time as i already use adobe and apple products for my Raw conversions and have been using them since their inception.I must admit i have never used studio to do a conversion but i do use flashpipe to get some jpegs for viewing purposes on a pc with acdsee as it is much quicker viewing jpegs than raw files.I will continue to support flashpipe although while on the subject i would love to see a way of stopping or canceling a transfer. I post this only for you to get an insight of reasons users have used your software, i am a fan of your imaging programs.

Just tried downloading the new update on my windows 2000 machine i am getting the same error with that desktop machine too, to date i am unable to download with any windows machine i have tried but never a problem for my macs
i tried with internet explorer and firefox i am supplying the information given but i get this message

Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Apache/2.0.52 (CentOS) Server at www.ddisoftware.com Port 80
does anyone have a solution to this problem?

Hi Paul
Sorry to hear you are having the same problem i still do not know why it happens but my Laptop is a Dell 700m about 5 years old now,i upgraded the hard drive and reinstalled everything from scratch it still has windows xp with service pack 3 on it and i tried 4 browsers without any success i am surprised that i have the problem on the xp operating system i thought it was an issue only with win 7 and the Quad processor
If i use either of my macs i can download with Safari browser at my home. I was in a hotel with the dell and have not tried at home yet,i think it has to be a setting but possibly not in the browser
I tried googling the error but no answer was found
I did have a problem like this with outlook web access and Explorer that i had to put domain/ in front of the user name but with a different browser i did not have the problem it just worked
Martin

Hi Paul
Thanks for your reply i am running kasperky antivirus but i turned it off and tried without success, however i was able to download opera mozilla and safari browsers with antivius turned on.I also have this problem at my home pc on my Windows 7 desktop that i am not running any antivirus on that pc.
Appreciate the reply it is a very frustrating problem
Martin

Fred thanks for trying to help i have just been using my macbook to download these updates but i am in a hotel with my laptop that i just added a bigger harddrive to and i am having the same problem that i have with my home pc
i have tried copy and paste and just typing the supplied password/usernaname without success
I am running windows xp sp3 a clean install done yesterday on the new harddrive in a dell laptop
i have tried explorer firefox opera browsers all with the same error
this error
Authorization Required

This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.
Apache/2.0.52 (CentOS) Server at www.ddisoftware.com Port 80

Thank fred i tried but nothing different happened the user name password combo is never accepted
i have used explorer and firefox browsers both with the same results

On my pc desktop i am never authorized after i put in my user password info all that happens is the same screen pops up and i enter the data again but i am never able to download the software, i use my macbook pro to download it and transfer it to my pc
This method is frustrating and i would like to solve this problem,
Any ideas
I am running windows 7 ultimate on an amd x4 chip

Thanks for the tips Fred,i am still trying to figure out the best file directory to store my files, i am currently using year,year month day and i am now using the camera model in the file name with date and seconds
Enjoy the chinese

Hi Fred
I have a bad habit of keeping my images on the card as a backup in case i lose my images somehow so i have 3 copies at a time.When i put the card in the canon i didn't know it had Nikon files on it,however i have copied the canon files to my desktop and it appears that one of the Nikon files is causing the flashpipe  error only part of the file transfers. I can use acdsee to open the file if i remove the card after flashpipe freezes i am out of the country for the week now so it will have to wait till i get back.i tried to run the sandisk program prior to posting but it too freezes.So i do not understand how acdsee can access the file and display it if the other programs freeze but it gives me hope that i can copy the card to my desktop and try flashpipe from there
incidentally the canon files went straight into the Nikon folder. When i originally tried to download the card i got a wrong volume in drive error i do not get that error now
Thanks for your help if i need to try the program i will give you a shout

i did a lot of uploading from cards today and received errors only on 2 cards this particular card was transferring then froze on one imagemultiple times,i was able to get the 2 other direcories on the card finished by selecting them as the source but not the last directory.I have canon and nikon files on this card in this directory i do not normally do this but had no other card and did not want to format it.I can view the card with acdsee ok but the last 2 raw and jpegs do not display they are canon files.when i look at the directory with the copied files i only have nikon files and not all of them have copied.it copies only part of the last file and that is where flashpipe freezes. acdsee displays the thumbnail but the image is too small file size so not all of it copied.i have retried several times always with the same result.i think if i could skip this file i could get the other files but that is not an option i can view it on the card in acdsee and the file opens although when flashpipe freezes i cannot view it in acdsee because acdsee freezes too
What to do?

i/o error 1392

i would like to be able to see where the files are going based on my current selections before i download them displayed on the main screen
i would also like to see where the files are going displayed while i am downloading them
i would also like to see an option to open the containing folder from the transfer status window

Hi Mike
i am getting an error that says wrong volume in drive and then the program freezes if i try to download agai it gives the same error. It downloads most of the files of the card but not all.i  have nikon files and canon files on the same card as the card was in a canon camera but it only displays nikon folders on the card
i am using FlashPipe v2010.113 on a brand new zt amd x4 machine running windows 7 ultimate

thanks fred,terry i will try your suggestions also the gui was updated 4 days ago for ExifToolGUI and it looks easy to use

Thanks Terry time to test my system too many problems recently