First, you are posting in the wrong forum because you didn't order Qimage Ultimate: you ordered Qimage One.

Second, we have received NO emails from you and you couldn't have been trying to reach us about non-receipt for 3 weeks because you just ordered 11 days ago (on March 16).

Third, the registration email with download instructions was sent to the same email address you are using here on the forum: it was sent when you ordered on March 16 at 3:49pm eastern time.  Please check your spam, junk, promotions, and other folders in your Gmail online as the message probably got auto-filtered.  I also just sent your Qimage One registration email again today to help you locate it.  So now you have two copies: one from March 16 when you ordered and second one from today.

Regards,
Mike

That's not up to Qimage: that's all the printer driver.  So make sure you have the latest Windows driver installed from the Epson website.  Then make sure your media size is set to something that will fit in the cassette: for example if you have any paper larger than 8.5 x 11 selected, the cassette selections are not valid.

Since the driver is "feeding" Qimage with those selections, you can also just click the "Properties" button and go into the driver and make your selections there; if there is something wrong that won't allow you to select cassette 1 or 2, the driver will tell you.

Regards,
Mike

Qimage has multiple search capabilities.  If you are talking about searching for an image number like "1234", just click right above the thumbnails where it says "Search Thumbnails" and type "1234" and it'll show you only the images in the current folder with "1234" in the file name.  There's also database searching, searching for meta data, search entire folders/drives, etc. as part of the database searching capabilities but I suspect you are talking about file names.

Regards,
Mike

When installing on a new computer, just refer to the most recent registration/download email that you received.  Follow the instructions in that email to download the most recent version and install on the new computer using those instructions.  Once installed, you can also transfer your old setups and saved jobs.  Use "Utilities", "Migrate/Copy Qimage Application Data" from the menu.  Using that option, you can copy all the saved information from one location to another (to a temporary disk and then to the new computer, through the network to the new computer, etc.).  If you'd like to do the data move operation manually, you can use "Utilities", "Explore Qimage Application Data" and that will take you to the location of the Qimage data files.  Simply copy all files/folders from that location to the same location on the new computer and you're ready to go.

Regards,
Mike

Then you are not doing what I asked.  I can't see what you are doing now (what you claim moves the print to page 2) and I can only go off what you showed in your first screencast because that's all we have.  As I said in reply to your screencast, at the point just after you open your Pro-2100 job (and before you switch to print-to-file), turn off Freehand placement mode by clicking the hand button below the live view.  Then switch you print-to-file and specify your 18x24 page size and everything will work fine.  Unlocking that freehand mode from your Pro-2100 job before you do anything will correct the problem you caused by using a job that contains a freehand page where prints are locked to an absolute position.

Or, instead of opening a job designed for the Pro-2100, just set up your 18x24 print-to-file page first and simply add an 18x24 size print of the image you want and add the border/mat afterward.  Either way will work.

Mike

Thanks.  Now I can see.  You are loading a job for the Pro-2100 printer which has its own parameters for that printer.  You are then trying to adapt that job to print-to-file and some things aren't translating between Pro-2100 and your print-to-file setup.  The main problem here is that you are going from a 19.763 x 29.763 page size (from your Pro-2100 job you are loading) down to an 18 x 24 page size and you have Freehand page turned on in that job you loaded!  Notice where your print is located on the page before you go to print-to-file: your print spans from the 1 inch mark to the 19 inch mark (and there is no 19 inch mark on your 18 x 24 page).  Qimage isn't allowed to move the print because the page is in freehand mode, so the right side is off the page.

To correct, before you switch to print-to-file mode, click the little hand button on the lower left of your sreencast to turn Freehand page off.  That will allow Qimage to move the print as necessary to conform to your smaller 18 x 24 page size.

Or... if you want the printed page to look exactly like your Pro-2100 page, at 38 seconds in your video, click the printer button on the top right of the print-to-file dialog.  That will set up the print-to-file page size the same as the current page size (which in your case is 19.763 x 29.763).  Then your print-to-file page size will be the same as what is currently in place from your Pro-2100 job and there will be no scaling or moving necessary.

Mike

This is kind of all over the place.  I can't really tell what is going on.  First I have one small corner of the live view showing where something looks cut off, but I have no context: the rest of the screen showing important parameters is missing.  Then I have the print to file setup showing 18x24 page size.  And finally a screen shot showing a 19.7 x 29 page size?  Where did that come from?  Where did you get a 19+ x 29+ page size?  Basically I have no idea of your sequence and how you got to these results.

If you set up your print to file page size as 18x24 and you add a print at 18x24 (or smaller), there will be nothing cut off.  If you add your border afterward, just make sure you don't use a B+ border which will expand the print size.

For me to see what is going on, I need a sequence showing what you are doing and I have to see the whole screen so I can see how it is set up.  If the forum image size limitation is stopping you, just upload them to Google Drive or something and give a link.  What would be even better is a screen recording/screen cast showing what you are doing in video form, but if you can't do that, I at least need to see the screen shot of the whole Qimage window where the border is getting cut off.

Bottom line: for anything to get cut off, either you've done something to make your print size bigger than 18x24... or your page size is smaller than 18x24.

Mike

Did you use a B+ border which would have made your print larger?  I can't tell anything without screenshots.  Just post a screenshot of what you are seeing.

Mike

Just make sure your print to file parameters (paper size) is correct.  It sounds like you selected a paper size that is too small.

Mike

Floating text and borders are print (layout) features: they do not belong to the image as they are not image edits.  Use print to file: drop down the printer selection and select "Print to File" and set up your page/output preferences.  Then when you print, it'll create files of each page.

Regards,
Mike

Qimage can place cut marks around each print so if you only have one print on each page, you can place cut marks on where to cut each print.  You can add white borders if you want some space around the prints.  See the "Cut Marks" option on Qimage's main UI.

Regards,
Mike

You would have to click "Properties" on the Printers and Settings tab and check in the driver.  I don't have the P9000 but if the setting is there, it's probably under "Roll Paper Option" on the main tab in the driver.

Regards,
Mike

You can see it in action at about the 2:15 mark in this video:

https://youtu.be/RZ-IoQPg4ZM?si=s_1ddbuaqqhF5h99

Regards,
Mike

Sounds like you have auto cropping turned off on the print which restricts the final size based on the image aspect ratio.  Turn auto cropping on, add your print at 18x24 and then add your photo mat: use the "Shrink" option.

Regards,
Mike

I will need more info in order to help.  What does "crashing" mean?  Does that mean it freezes?  Shuts down?  Is there an error message?  When does this happen: as soon as you try to start Qimage, when you try to print, or some other time?

Regards,
Mike