Hi Fred,

Sorry it took a while. I've emailed you the video /screen capture.

As you can see, the sequence of events are as follows:

1) Changed border [1] to 0.02
2) Added 1st image (final image size with border is 10.04 x 7.04)
3) Added 2nd image (final image size with border is 10.04 x 7.04)
4) Rotated 2nd image
5) Added 3rd image, problem occurs - final image size with border is 10.00 x 7.00 instead of 10.04 x 7.04, and print properties border [1] is back at 0.0

Thanks again

Hi Fred,

I've attached an image/screenshot. I realise how this issue would come about.

1) I would set the border size of 0.02 (as shown in the image) by clicking on the 3 lines (circled in red)
2) Add an image (or several) and it works fine.
3) If i were to 'set image rotation' and change the image orientation of just one image, the border would reset back to zero.

I know the previous versions did not have this issue, been using Qimage for several years now.

I'm running QU v2016.151, and I'm not sure why this is happening. Under Print Properties > Borders.

In the borders field, I would enter Borders [1], set it at 0.02. I would add one image, and adding the second image, the borders would keep resetting back to 0.00. I'd have to enter the borders each time I add a new image to the queue, this gets frustrating, it wasn't like this previously. Is it a problem with my setting or a bug?

THanks

Hey guys,

I'm not sure if it's a bug or an issue with my computer.

After saving a layout and running a print job, if I were to try to run a second print job (different set of images), the images disappear when I click on the print button. If the job is saved, then at least there is an option of closing QU, reopening it, and running the print job. If not, the entire layout is gone. It just does that clicking sound, and the layout (or queue) is cleared completely

Thanks

Thanks Mack!
Exactly the visual I need

Hey guys, any screen shots of the main page of QU? I'm using 2013 and I'm considering the upgrade if there's a huge difference (i.e improvement) in the UI.

Thanks!

Thanks Fred. Thought I saw somewhere previously that we were allowed 2 installations one for home PC and one for the laptop. I guess that's another software

Hi guys,

I can't seem to locate the information I need on this, but I believe I've read somewhere that one QU license allows me 2 installations? Is that correct? I'm currently using QU on my home PC but I'll be opening a new studio elsewhere, so I was planning on having QU installed there as well.

Thanks!

Thanks guys, looks like it's gonna be left on all the time. Fusion it is!

Thanks Mike, it could've been a 'finger itch' on my part while messing around with the settings, being new, I tried playing around with QU a lot. Love the program, it's gonna be my default printing software from here on.

Also on another note, I realized under Job Properties, there is an option of 'Fusion' under Interpolation. Searching the help files, I did not find an explanation for 'Fusion' (although the name itself might seem obvious), when would it be best to use 'Fusion'?

Mike, you were absolutely right! I've 'Reset the Printer Settings' and the prints came out EXACTLY the same, with the correct color! Thanks a bunch! I was worried for a while, not being able to incorporate QU in my workflow. Fred, Terry, thanks for the help guys! I didn't expect an ICC profile could get corrupted (within a program??)

Hi Fred,

Yup, sorry for not mentioning it clearly. I did the print using the normal print driver on both QU and Photoshop. I've attached an image of both printouts. Sorry I had to apply a 'blur' on the face, this image is of my client's son, and might not like it if it's posted up in public.

I'll email the image over shortly. *edited* email sent!

Incidentally, could this be a bid depth issue? In Photoshop, when I create a new workspace canvas, the color mode is set to RGB color at 16bit (the color profile however is set at sRGB IEC61966-2.1).

Fred,

Yup, the Canon's Printer Plug-In is a dream to use. Everywhere I've read, I've only heard good things about it.

So, unless you have something in your printer book, or some pdf file that came with the PLUG-IN with instructions that explains things, how about printing from QU and Photoshop each using the accepted print driver that came with the printer? Ok, I used the regular printer driver (NOT Canon's Print Plug-In) and all the settings that were used in QU, I set them all the same in Photoshop (No Color Management, etc), did a print, and it came out perfect (no bluish/purplish hue).

Ok, here are the details you were asking before.
May I ask what color space Qimage sees for the images?  All I am asking is for you to hover your cursor over one of the thumbnails, and read the bottom of the screen below the thumbs and let us know. - IPTC, ICC: *sRGB IEC61966-2.1*

What camera and what format of image (RAW, JPG)? It's shot using a Canon SLR, and it's in jpeg format.
Sometimes, cameras or downloading software for memory cards will embed strange profiles in the images and Qimage will accept them, but PS might be set to override and use its default. The images were sent to me by my clients to print, I believe they've already edited in Photoshop with the color space embedded.

Does it look like an issue with the driver? or a settings issue in my QU (I believe I followed everything necessary to output the correct color print). I can send over the image if necessary. Let me know if you need that.

Fred, Terry, thanks for the info. I've gone through Mike's posting and the only thing I haven't tried is the BPC test.

On the setting side, I've checked and everything is in order (to what I believe them to be). I was wondering if either of you (or anyone else) uses the Canon's ipf Print Plug-In, because some settings in there seems to be left out from what has to be set in QU. I am dead set on getting this sorted out because QU will streamline my workflow and make it much easier for me, only if I could overcome this.

The problem right now (although I am sure that the setting somewhere are probably not similar, hence the colour differ), is not the colour difference in itself. So let me just put that aside for a moment.

I've calibrated my monitor, and I think the colour should be accurate as my monitor would allow it to be (granted it's just a regular LED monitor). Now, when I open the image and print using Photoshop, I can see that the colors are almost similar (print vs monitor/soft proof). However when I soft proof an image in QImage, it looks similar to what I see it to be in Photoshop (soft proof viewing) which is great, colours and all. But when I print using QU, the colours that appear in QU soft proof and my prints do not match (that is, the bluish hue would be visible). The images I mentioned are opened and print as is, unedited, untouched.

Ok, so being new to QImage might be an issue. I've read through QImage's help topics, did the color calibration on my monitor (but in this case, might not be a factor), and believe I had set up my print settings on QImage correctly.

I've tried printing 3 images using QImage on Canson's PhotoSatin 270g on my Canon's ipf6300. The ICC profile was downloaded from Canson's website and I've set the printer ICC in the job properties to the correct ICC profile, rendering intent as Perceptual. My media type settings are according to the manufacturer's requirements as well. I've also set the Color Mode to 'No Color Correction'. And I went ahead and printed the 3 images. I realized the images had a slightly bluish/purplish (very obvious with images especially where skin tones are present). I thought it might be the paper.

So I opened Photoshop CS5, set it to the same ICC profile settings and media type, rendering intent Perceptual, used the exact same 3 images, and I used Canon's ipf Print Plug In to do a test print for comparison. I compared the 2 prints of the 3 images side by side, and it came out with a warmer tone (which seems more like the correct tone when compared to my calibrated screen).

Is there a setting on QImage that I should know about that might be causing this issue?