Gentlemen,

I've done the following on two laptops (IBM running Windows 7 Pro & MacBook Pro with bootcamp partition w/ Windows 7 Ultimate):

Reset Printer Settings under Qimage "Help"

Reset Printer Settings via OS as well

Changed Print Spooler/Format to "RAW - Large Prints"

via Qimage - I went to File/Printer Page Setup... and made sure everything was proper

I also bypassed Qimage and went into the driver via the OS and confirmed it was showing the same settings as Qimage

In Properties/Ports it shows only one port checked (USB001 - Virtual printer port for USB - Epson Stylus Pro 9900) and bidirectional support is checked

In Properties/Advanced I unchecked "Enable advanced printing features"

Unfortunately I'm still unable to print via Advanced B&W. The only thing I haven't tried is changing Print Quality settings.

Chris

Fred and Mike,

I did the reset yesterday but nothing changed. However, I’m hopeful considering that the screen shots Fred posted indicated I had the wrong setting in Print Spooler - I had it set to “EMF - Fast Printing” and the driver’s “Enable advanced printing features” was checked. I’ll try changing them.

Also… I jotted down a couple of notes last night re: another issue which may not have anything to do with my problem but I want to give you as much info as possible as it may mean something to you.

My last attempt at printing yesterday shows the driver with that job in the queue and “Status” indicates “Printing” which is obviously false. So I tried to clear it via Qimage (the far right icon depicting a Printer with a red X). When I hover over it with my mouse it reads “Clear spooler/jobs from EPSON Stylus Pro 9900” but it doesn’t work. Consequently I have to go into “Devices and Printers” and right click and choose “See what’s printing”. This allows me to clear the spool via “Cancel All Documents”.

Thanks for responding, Fred. In a nut shell - everything seems to go smoothly. Qimage appears to send the image file to the printer driver and makes the usual sound after a print is sent. Also, my printer indicates that it's "PRINTING" via the small on-board monitor/interface. Unfortunately that's where everything comes to a screeching halt. You wouldn't know it if you were a casual onlooker. As a matter of fact... most of the members here might think that I'd uploaded a 15' pano tiff and it was just a matter of waiting. I even let it sit for 20 minutes just to be sure.

I'll try to answer as many of your questions now but will likely have to run another print through to cover anything I overlooked. So...

1. The progress bar moves across - shows 100% and makes the usual noise after sending the job.
2. I can't confirm all of those states but they sound right - I'll run another job to confirm.
3. It (If you mean Qimage) seems to have done it's job. If you mean my printer, it runs the head across a portion of the sheet as usual and then parks itself as if awaiting further instructions. During this time the printer (w/ the monitor indicating "PRINTING") sits and the vacuum runs. Nothing more. I ultimately have to cancel the job and then power down the printer.
4. Yes
5. I want to say yes as lights do flash but I haven't bothered to discern if they blink differently as opposed to a run that doesn't hang.
6. The printer never attempts to print - see #3
7. I don't think I've ever made a pre-save for anything.
8. I'll take a look
9. Haven't tried that!

Thanks again, Fred! I'll check back in.

Chris

I've emailed Mike several times with no reply so I'm hoping someone may be able to help me.

As the subject line indicates, my printer (Epson 9900) hangs when I choose Advanced B&W in Qimage. The only time it worked was via Photoshop CS6 on my mac pro. All other attempts have failed. I've tried using the following setups:

Mac pro running Windows 7 Ultimate on a dedicated Windows Hard Drive.

Mac laptop with bootcamp partition running Windows 7 Ultimate.

IBM laptop with Windows 7 Professional.

All of my computers have the latest printer driver and I have also allowed (via Qimage) the Epson driver to handle color but with the same results. Also, I've trashed my driver and Qimage and then reinstalled both to no avail.

I don't want to use Photoshop as the sharpening algorithim in Qimage is wonderful but I may have to as I have portfolio reviews in less than two weeks.

I'd appreciate any advice!

Thanks,

Chris