macOS Monterey 12.4 has a bug in the new user-interface layout for defining a custom paper size. The left and bottom margin values appear to be switched. The value entered for one field applies to the margin with the opposite label. The workaround for now is to swap the two values, entering the bottom margin value in the left field and vice-versa. This bug appears to affect all printing applications (including Qimage One) which use the built-in macOS user-interface to access the driver.

This feature is now available in the latest version of Qimage One for macOS - v2022.103.

Andrew

There have been intermittent problems with Photoshop 22 and 23, mostly on Macs with the Apple M1 processors. We don'r know exactly when this started, and it is inconsistent, but Adobe have changed something in these later versions so that the Qimage One plug-in does not always load.

Some background - when Apple introduced their own chips, they gave developers the option to build what are called universal binaries. These are programs compiled so that they work on both Apple and Intel chips. Which makes things easier for the user and developers. Qimage One, and the Adobe plug-ins, have been built this way for a long time now. However, since Adobe broke something, they do not always load the "Apple" version of the plug-in. They don't recognize it.

The workaround for now is to go into the Photoshop application, which is the .app file inside the Adobe Photoshop listed in Applications. Right click on the .app file and select Get Info. There should be a check box to use Rosetta. Rosetta is the workaround Apple used before universal binaries. It allowed applications built for Intel chips to be loaded on Apple chips. If you check that box and restart Photoshop then you should see the Qimage One plug-in.

Also check that inside that same folder is a subfolder called plug-ins, with the Qimage One plug-ins inside. If not, then you would need to reinstall Qimage One to install the plug-ins.

Andrew

Kevin,

The ability to define the Export folder will be in the next version of Qimage One for macOS which will be released later this month.

Andrew

Hi Ned,

I looked this up online, and you can read about this setting in the 3880 manual if you have it on hand (Page 52):

https://files.support.epson.com/pdf/pro3880/pro3880ug.pdf

"AccuPhoto HD2 for any type of photographic printing. If you are
printing 16-bit color images, select 16 Bit Output for the most
accurate transitions and gradations."

So you would check that box if the image you are printing is 16-bit. In this case, the Qimage One pipe line is 8-bit, even for 16-bit source images. So that box should NOT be checked for use with Qimage One.

As far as resolution, use the highest resolution for printing smaller prints, where they will be viewed closer. For very large prints which will only be viewed at a distance, you can use the lower resolution settings, which will reduce processing time to print.

Andrew

Can you send a screenshot showing the border settings and Live View? Does this show up on the print?

No, everything gets converted to 8-bit internally.

Andrew

Hi Dave,

Thanks for letting us know! By the way, I saw you requested a change to your registered email. We can do that, no problem, but the last registration email we sent bounced because your mail box was full. I just wanted to let you know in case that was the reason you were requesting the change.

Andrew

Hi Dave,

Qimage One v2020.106 released May 18, 2020 includes a fix for this problem. You can update through the application itself, or by entering your email address on the Update page:

https://www.binartem.com/updates/

Please let us know if everything looks okay after installing this version.

Andrew

Portrait would mean as viewed in the default orientation with respect to the printer (usually tall and narrow), while landscape would be the opposite. For roll paper, it is possible to print portrait where the width is wider then the height of the print, as you show here.

All you need to do is look at the line of dashes along the edge of the paper on the Live View. This shows where the roll will be cut and gives a clear indication of how the print will come out of the printer.

Andrew

Qimage One v2020.102 for macOS was released today and includes the ability to sort columns in the Load/Save Job and Load/Save Printer Settings dialogs.

Andrew

The list of paper sizes displayed in Q1 is provided by the driver. Are you sure there is no option for US Letter, Letter, or 8.5 x 11 "?

If I understand correctly, you have an image sized to 8.5 x 11 " with a .125 " bleed so you want to trick the printer into thinking it is printing on 8.625 x 11.125 " paper but the media you feed will be US letter size?

You are correct that a print can not be placed within the margin (gray area) on the Live View. The page size (printable area) may be different to the paper size.

You should select the Custom media size and set it 8.625 x 11.125 ". Then click on the Properties button to open the driver. Click on the Paper Size drop down and select Manage Custom Sizes. Click on the Qimage One Custom size and set all the margins to 0. Click OK and OK again.

You will now have a borderless 8.625 x 11.125 " page. Select your thumbnail and from the list of Print Sizes select either Original or Fit to Page. They should both do the same thing if the image is sized as described.

Andrew

Hi Rob,

I have been doing some research and here is what I know so far:

This issue seems to be happening with several Epson drivers. The problem seems to be that Qimage One is setting values in the driver and not all of them are being respected when the driver is opened by the operating system. Media type primarily being the problem one.

I don’t yet have a solution, but there is a workaround which you can try. This only seems to happen when you have not yet selected a validated media type. For example, if you click Properties, and find the media type is incorrect, select it in the driver and select OK. Subsequent selections of the media type in Qimage One do appear to be respected when the driver is re-opened.

There is a secondary problem where some Epson drivers have the same media type name repeated internally, but display only one in the driver dialog. This creates a problem because the duplicated names have unique numeric IDs. It’s possible that Qimage One picks the first Plain Paper which might have index 0 and the driver picks Plain Paper index 78. This creates a disconnect between the two.

I am working on a solution to this which would involve listing all media types (including duplicates) with a name decoration to show that they are duplicates). At least this way it should be possible for the media selected in the driver to be updated in Qimage One.

I will keep you updated on my progress.

Andrew

Hi Rob,

I will install and test that driver and get back to you.

Andrew

Hi Tom,

The baseline support for the Qimage One Adobe Plugin is Photoshop CS4 and Lightroom 5. If you have those versions, or newer, then it should work. You might need to run the installer again, or update the product, so that it can detect and update the plugins to the new Adobe versions you have installed.

The Qimage One Adobe Plugin will only work with Adobe Photoshop and Lightroom. You can use the Edit With option in some versions of Capture One Pro, to send the exported image to Qimage One. Affinity Photo does not provide that option. Since we have to rely on what features they expose to third party developers, we have not yet been able to design a plugin which will export images directly to Qimage One.

Regards,
Andrew Wilford
Binartem, Inc.