Chris,

Glad we could resolve this via email.

Andrew

Hi Andre,

Do you see the 1/2 inch white border top and bottom on the Live View and in the preview? If you are trying to print an image borderless it is essential that you turn auto-cropping ON by clicking on the scissors icon. This will make the image exactly fit the print size, which in this case is fit to page/fit to paper.

Andrew

Qimage One v2018.107 was released today and should address the blank screen in macOS 10.13, High Sierra.

Andrew

Qimage One v2018.107 was released today and should address the blank screen in macOS 10.13, High Sierra.

Andrew

Thanks, Peter.

I will wait for confirmation from Denis then release a 107 version tomorrow.

Andrew

Thanks, Denis.

Is there any way you could send me the full crash report as a text file? andrew@binartem.com

I also sent you an email with something I would like you to please try.

Andrew

Peter,

In v2018.106, if you select Color Management OFF or your own profile, and open the Printer Properties, is the Color Matching sheet grayed out?

Andrew

Since you can see the menu bar, are any of the menu items responsive? If you uncheck View|Dark Appearance and restart Qimage One, do you still see the blank window?

Even if you uninstall Qimage One, it might not remove program data files and printer settings files, although I do not see how they would cause this. You could temporarily rename the Qimage One application data folder, located at:

/users/<username>/Library/Application Support/Binartem/Qimage One

To access you User Library folder, you can open Finder, select the Go menu, hold down the option key and Library will appear in the menu.

If you rename the Qimage One folder to something like Qimage One Backup and restart Qimage One, what do you see? Note: you will be asked to register again if you do this, but you don't need to. Just close Qimage One, remove the NEWLY CREATED Qimage One application data folder and rename the back up folder back to Qimage One.

Andrew

Denis,

Are you saying you see the same blank screen in v2018.106 as Peter reported?

Andrew

Peter, that is very strange. I have not seen that reported anywhere else. I will do some research and get back to you. Just to confirm your description: did you see this blank screen at ANY time using v2018.105? Or do you only see it in v2018.106?

Andrew

Qimage One v2018.106 for macOS was released today. This version grays out and disables the Color Matching controls in the driver when Qimage One is managing color. This means you don't need to worry anymore about changing the settings Qimage One needs with respect to color.

Andrew

Denis, the screen shots look good to me.

Andrew

For color management OFF or, if you select your own color profile, Qimage One will select the sRGB profile in ColorSync. If you choose to let the printer/driver manage color, it will select the vendor specific color matching option.

Just to be clear, Qimage One does not convert any of your image data into the sRGB profile. Rather, it simply tags the image as using the sRGB profile, and selects the same profile in the driver to achieve what is called a null transform. This is necessary since there is no easy way in the OS or vendor driver to completely disable color management.

The null transform essentially instructs the printer to not manage the color.

When you select your own profile, Qimage One performs the color transform from the image profile to your selected profile. It then tags the image as being sRGB. This doesn't change the color further, it just identifies the image data as being sRGB so that the printer will leave it alone.

Andrew Wilford

Denis,

Thank you for sending the files. This problem has now been fixed in v2018.105 for macOS.

Andrew

Was this happening before, in the demo version, when you selected your own profile?

Could you please try the following:

1) Hold down the option key while starting Qimage One.

2) Follow the steps you would normally do to print, even if Qimage One crashes or doesn't print.

3) Open Finder and click on the Go menu

4) Hold down the option key and click on the Library menu item that appears.

5) From Library, go to Application Support/Binartem/Qimage One.

6) You will see two files in this folder: debug.log and temp.icc.

7) Could you please email both files to me so I can examine them?

andrew@binartem.com

Thank you,
Andrew