Thanks. I'd better check what profile Lightroom is using, I think! I can cope OK with the way QU works..

Regards, David

Reinstall seems to have got it all working - thanks - including plugins. I seemed to be already using the default folders, so I'm not sure what was going on.

Just one issue - user issue, not bug, I think. I have 2 monitors in use with Windows 10 and profile both monitors. Most applications seem to use the appropriate profile for each monitor automatically. I set  QI to use my Eizo photo monitor profile, as that is where I work on photos. But QImage Ultimate reports that my QI profile doesn't match the profile set in Windows (which seems to be for the screen on the laptop which runs Windows) But windows seems to know that it has two screens with different profiles.

I am finding the QI dialogue box confusing. I don't want QI to always use the Eizo profile, but only to use it when displaying on the Eizo! If I am using QI on the laptop, I want it to use the laptop screen profile. How should I set this up? I can't find anything in Help, but that may just be me.

Thanks, David

Thanks, that sounds like the right issues to work on. I  haven't use QI Ultimate for some time. If I want to reinstall, I want to get the latest version, I guess; my license is valid until april 2018 or thereabouts; do I just download the latest version? But I'll need to get a new download key, won't I? And does the download include the plugins? I'm sure it'll be clear when I start doing it, but I'd like to be clear on requirements first...

Thanks, David

I bought QImage Ultimate in april this year, with plugins. Registered to: david.norfolk@gmail.com
Registration valid until: 2018/04/27
Version 2017.123

QImage was working, plugins less so.
Plugin shows as installed in Adobe Elements 15 (Help System) but when I try to export to QU, it says "could not complete the export because of a program error"
Plugin shows as installed in Lightroom 6 but when I try to use it (File:plugin Extras) it says it can't find G:\programdata\ddisoftware\QImage\plugins\export (I keep my photos and catalogue on G:)

Now, when I run QImage, it says: C:\Program Data\ddisoftware\QImage\SRGB.icm could not be found. Colourspace for your images will default to sRGB. But I want ARGB and there wasn't a message about ARGB.icm being missing.

I am concerned that it didn't install properly, although the install didn't (as I remember it) produce error messages.

What is the best way to proceed?