Thanks for the info.  I'll keep an eye on the dotted line and hopefully with a bit of jiggery pokery I'll be able to get it in the right place!

Hi Fred,

Thanks for responding, on the basis that a picture is worth a thousand words the attached is what I am trying to achieve when printing a single print on a roll of paper, intuitively it seems like i should set it so landscape but it always comes out in a portrait orientation.  The screenshot is what I think should give me a print in the format I would like but it still gives me the 'portrait' print.

The rebuild selected thumb did the trick thanks very much.

With respect to the print failure IIRC QImage reports '100% printer finalizing print' in the progress/status bar and then hangs...

Thanks

Hi,

I'm not sure if this is the correct forum for this but i do hope someone will be able to assist me with some issues I'm having with this software.

On the whole I'm finding it something of a curates egg some elements are brilliant and are on the verge of making the software indispensable, other parts are on the edge of making it defenestratable (sic)

i'm running Windows 10 v1709 and have a Canon imagegraafpro-4000 printer with dual rolls one for canvas the other for fine art paper, 44" and 36" wide respectively all configured in the printer driver

The main issues I have are

1 - If I want to  print something say 16x20 I want to print this 'landscape' so that I can minimize  paper 'waste' and use up only 16" of paper.  To do this I set the paper size to be 20W and 16L and set orientation to landscape.  However it seems no matter how I try or what I set the printer always prints it 'portrait' using 20" on the roll.

2 - In conjunction with the above I edited an image an rotated it, now the thumbnail name is in red and 'landscaped' how can I get it back to the original thumb please.

3 - Quite frequently when printing Qimage will spool the data but when it comes to actually printing my computer makes a quick three note 'noise sequence' the printer queue empties and theres nothing printing.  At this point the QImage interface becomes unresponsive and if I end the task and try to restart it, it fails to launch the UI.  i can't see any event log entry or other logging to tell me what failed so I have been resorting to rebooting the machine.  then when i reload Qimage it does start but gives me a somewhat cryptic message about shutdown error and do I want normal or safe mode, both seem to allow it to load again.  I think I may have a mismatch between the paper and print sizes, but I would thought that this would be captured by the software before the printing process started.

Any information gratefully received, thanks in advance

Peter