Again this (particularly #1) sounds like the printer driver crashing.  If Qimage shuts down after the unclog job is sent to the printer, that's the point where the printer driver should be returning control back to Qimage and about the only thing that can cause Qimage to crash at that point is the driver since it is happening after Qimage has finished processing the job.  It sounds like the driver or Windows spooler is crashing just after receiving the job... and that crash will take Qimage with it because Qimage is the "calling" program (to the driver).

Edit: Also since you indicated having trouble after printing, you could try changing your printer to "Microsoft Print to PDF" and print to that and see if the problem goes away.  If it does, it's almost certain the problem lies within your printer driver.  If you still have the problem, it's more likely to be a problem with the Windows spooler and a Windows update could be the issue (many Windows updates in the past have broken printing only to be fixed in the next update).

Mike

It's seems related to QImage -
1. When QImage is open and I have an unclog scheduled and I go to shut down QImage, I no longer have the option to have QI go to the system tray, it just shuts down. A restart at this point says QI shut down abnormally. It opens with a normal re-open command and will print the unclog pattern normally but as soon as it's sent to the printer will shut down.

2. Scheduled Unclog print no longer print - the program just seems to ignore the requested time. It ran one yesterday when it opened and i manually commanded a
unclog purge print.

CCleaner is manually run and has not been used since the problem started.

I will try the full reset as suggested.

Hank

Based on the information you posted, I can only say that it doesn't look like a Qimage problem because none of the errors seem to be coming from Qimage.  The first error messages both start with address 77 and are related to ntdll and those are always either the printer driver or Windows spooler.  That last error message about missing lcms2.dll is an installation problem where something on your system either deleted that DLL file or prevented the installer from installing it.  That one was why I asked about anti-malware.  I don't know what CCleaner is but anything with the word "Cleaner" in it is suspect in general and should be avoided!

If you want to try a full reset you could try reinstalling your printer driver (for the Windows default printer if you have more than one), reinstall Qimage, and then start Qimage while holding the Shift key to start it in safe mode.

Mike

The only programs I'm using are Microsoft Defender, Malwarebytes, and CCleaner. Never had a problem before with these programs - the only change I made is I moved the install folder from D: to C: to make complete restore disk images simpler (1 image instead of 2 to cover all installed programs). Did that several months ago and QImage has been working fine up until last Wednesday.

Sounds like you have an anti-malware program that is either deleting components of the installation or refusing access to the files.  What anti-virus/anti-malware program(s) are you using?

Mike

I'm really stuck - QImage refuses to open. After uninstalling, when I reinstall it usually opens but whenever I try to do some thing (Touch the unclog panel icon, change the paper size, open the File menu etc.) it shuts down. When I try to reopen it it tells me QImage didn't shut down correctly and do I want to start it "Normally" of try "Safe" mode. Either on repeats the same problem. I've also got the error seen in Figure 4.

How do I get QImage back to normal operation?

Thanks, that would already be great. I'm looking forward to this new version.

If I print a series of images with variable resolutions for an exhibition and I want the frame width to be approximately the same across all images, only the cutout resolution should more or less match the individual image resolution (at least in one dimension) in order to avoid too strong enlargement or squeezing of the frame due to scaling. But the aspect ratio wouldn't matter anymore.

In tutorials on similar framing in PS, they usually create a new layer below the image, expand the canvas of this layer and add some design to it. To me this looked more like a photo mat approach. That's why I came up with this suggestion.

That's correct.  Remember that cutouts and frames are image edits and not print add-ons so they are applied to the image.  You could then decide to print that image at any print size so the frame that got "stamped" on the image gets resized since it is part of the image.

Attached is the change: new on the top, old on the bottom.  I intentionally created a very wide image and then applied the wood frame.

P.S.  The next version will have improved frame logic so that even though the frame might get scaled like the image, the edges don't get distorted if your image differs significantly from the frame design WRT aspect ratio.  So that will make one variable easier.

Regards,
Mike

Today, when I tried to run the Unclog Utility, QI just closed and gave me notice Fig 1, Tried again and same result.

Tried Safe Run and same,

Rebooted my PC (Win11, (24H2), NVidia 4070 GPU, 64Gb RAM, 2Gb SSD etc.

Uninstalled using RevoPro Uninstaller and reinstalled from a fresh download. Same problem except now it sometime gives Error violations Fig 2 & 3.

Don't know where to go from here. 



Hank

I solved the problem with the cutout frames but is my understanding correct:
If I want the border around the image to be always about 2 mm wide (like with a card board frame), not only the length/height ratio of the cutout template has to be similar to that of the image but also the size/resolution.
 
For example I want to print an image at 300 x 200 mm at 300 dpi. Then the cutout template should also have approximately the same dimensions, i.e. the black cutout for placing the image should be around 300x200 @300 dpi with a border around of 2 mm wide. If I create one at 100 x 67 mm @300 dpi and apply it to a print of 300 x 200 mm, then the border will be much larger than 2 mm, cecause it will be stretched proportionally, right?
The calculation for stretching goes probably via pixels (resolution of the images versus resolution of the cutout template) rather than selected print dimension. So I would have to pay attention to the 'most common' image resolutions when creating various cutout frame templates.