Mike Chaney's Tech Corner

Hello All,
              Just bought Qimage and have printed several photos with great success. However, I just printed a photo collage and the background color came out a light blue color instead of white. I have the background color set for white on Qimage. Any ideas as to what happened? Thanks,..........Jorge

Jorge,
Just a little better description would help. When you say background color, you are referring to the Page Background color, or are referring to the background of your image?
It sounds like you mean the page color, but I just wanted to be sure.
What color is showing in the preview panel, large panel, top right?
Are you sure you don't have a border color turned on?
If all of these makes a NO!, can you make a screen snap of the main screen, and attach it to your reply?


Fred

Forgot to mention,
a right mouse click on the background color button, defaults back to white or no color.
Fred

I agree, Fred. Don't know how you'd get a BG color unless it was added--even inadvertently.  If the collage was done in another package then brought to QI, I'd start looking there.

Hi Fred,
             Thanks for the quick response. Sorry for not making things clearer. I'm referring to the background color of the page itself. On Qimage the preview pane is showing white as the background color but when I select print and get a preview window from my Epson R1800 printer it shows a light blue color instead of white. Also, I just noticed that if I right click on the preview pane and select "page edit" and select "soft proof" I can see the light blue color. Hope this helps,

I have an R1800.
First of all, what size print are you making?
If you select fit to page, the largest that will fit on your paper, there is a blue lined border which indicates that the image is selected. That will not print!
Softproof tells us nothing  unless your printer profile or monitor profile is corrupted or wrong.
Please make a test print.
Then we will be able to decide where the blue problem lies.  I assume the print itself is normal, and the blue is only showing on the paper in the areas where there is no image.
Make a test print and then we will have real information.
No one can diagnose a print problem without making a real print!
If you do get a blue background on the print, make sure you do not have any filters turned on.
Fred

Aaaah, if you are using soft proof it may/will do a background color shift depending on the paper chosen in the driver.  It is trying to show the warm or uv flourescence of the papers.

If it's printing blue background, it has gotten added somewhere.

Fred, Seth,
                 Yes, it is printing a light blue color for the background of the collage. I put the collage together using PS CS2 with the background color as white. I checked the filter selection in Qimage and do not have anything selected.

Ok, now, simply use a different image other than the collage, and see if that prints with white as the background. I'll bet it does!!
Then you know that CS3 has imbued that file with a blue page.
Fred

Fred,
         I just printed that collage with CS2 and the background prints out as white. Strange stuff.........

Fred,
        I just tried something....I changed the setting from letting Qimage manage the printer settings and changed it to letting the printer drivers manage the settings and now I don't have the blue background, it's white.

Still waiting to hear what a print looks like when using a different image from the collage.
Printed from Qimage, of course!
Fred

That seems to indicate that you had a bad profile selected. When you click on Let Printer handle the color, Qimage changes the printer output profile to a generic profile.

Glad you are all fixed.
Fred

Fred,
         I just printed a different image and the background comes out white, so I'm not sure what's different about this collage :-\

Fred,
        Thanks for your time and patience.......I can tell that I picked a good forum :) :)

The problem is in what you did to the collage in CS3.
Qimage will not change the page color unless you activate it.

Fred

Fred,
        I think I found the source of the problem.I had the Rendering Intent set to Absolute Colorimetric and that gave me the light blue background. By changing it to Perceptual, the blue background turned to white.

Aaah, there we go.... effectively, a "bad" profile.
Glad you found it. Hate unsolved mysteries....
Best to you, and yes, you found a good forum.
.... and the forum found a good new member.   8)
Fred