billterrance
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« on: January 14, 2010, 10:02:25 AM » |
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I have a 9180 which I use with windows7 and print through qimage. My 32bit Dell has 3GB of ram. Whilst I can print A4 size ok, When I try to print A3 and A3+ the print is ejected about 20% short og completion. I tried reloading the software but this still happens.The printer can print A3 size if I choose the draft option.
Can anyone help?
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Fred A
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« Reply #1 on: January 14, 2010, 10:55:22 AM » |
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I have a 9180 which I use with windows7 and print through qimage. My 32bit Dell has 3GB of ram. Whilst I can print A4 size ok, When I try to print A3 and A3+ the print is ejected about 20% short og completion. I tried reloading the software but this still happens.The printer can print A3 size if I choose the draft option.
Can anyone help? First thing to do is read Mike's article on missing print data (missing part of print) and take the check out of Enable Enhanced features,m and also make sure that Qimage/ Edit/Preferences/Printing options is set to RAW. http://ddisoftware.com/tech/articles/august-2006-enable-advanced-printing-features/Let us know how you make out. Fred |
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billterrance
Newbie
Posts: 16
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« Reply #2 on: January 14, 2010, 01:33:49 PM » |
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Thanks Fred.
I have unchecked the Advanced Printing Features box and the dialogue box shows raw but the same result. In fact it seems like the amount printed has dropped fron 80% to 60%. I also disconnected the printer and reconnected prior to trying this.
regards
Bill
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Fred A
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« Reply #3 on: January 14, 2010, 02:40:45 PM » |
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Now, the last thing to try.
Sometimes, the HP drivers, have a mind of their own.
So, Click HELP in Qimage and then reset printer.
After doing that, manually reset the driver to your paper selection, print quality, and whatever other settings you use for making a print.
Of course, no messing with the size, or scaling, or any other page option.
Also do not load any preset saved printer setups that you might have.
Do the printer driver settings manually.
Fred
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billterrance
Newbie
Posts: 16
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« Reply #4 on: January 14, 2010, 03:10:57 PM » |
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Thanks Fred
Reset Qimage but still the same result. The print should be 15 inches long but cuts off at 11.5 inches.
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Fred A
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« Reply #5 on: January 14, 2010, 03:17:07 PM » |
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Reset Qimage but still the same result. The print should be 15 inches long but cuts off at 11.5 inches.
I know this is picky, but just want to be sure. You did click RESET PRINTER in the HELP menu in Qimage? Also want to clarify: when you say the print is 11.5 but should be 15 inches long, you *are* saying that some of the print is missing, or that the printed size is wrong but you have all of the contents of the print? Fred |
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billterrance
Newbie
Posts: 16
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« Reply #6 on: January 14, 2010, 05:01:10 PM » |
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Thanks Fred,
I clicked on Reset Printer Settings and Reset ALL Programe Settings.
The print cuts off without completing the print. I tried it again and it only printed 8 inches before ejecting. I have also printed from Photoshop CS4 and the print was OK.
Bill
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Fred A
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« Reply #7 on: January 14, 2010, 07:11:54 PM » |
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The only difference betweern printing in CS4 and Qimage WRT size would be that CS4 never remembers or retains driver settings. Therefore it starts with a fresh default driver.
The only other situation would be the fact that Qimage sends more data to the driver than CS4.
So reset the PPI in Qimage to 300 instead of 600 (whatever the HP default might be.)
You do this by setting the properties (lower right, main screen) to HIGH instead of MAX.
See if that prints full.
Recheck that driver for any squirrely settings as Qimage will remember what it used last time.
Fred
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billterrance
Newbie
Posts: 16
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« Reply #8 on: January 14, 2010, 08:37:09 PM » |
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Thanks Fred,
As suggested I reduced the resolution from 1200ppi (max) to 600 (high) and this has provided a full print. Whilst I am grateful to be able to obtain a print, will the overall print quality suffer if i retain this setting for all my future prints?
Thanks again for your help
Bill
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Fred A
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« Reply #9 on: January 14, 2010, 08:51:10 PM » |
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As suggested I reduced the resolution from 1200ppi (max) to 600 (high) and this has provided a full print. Whilst I am grateful to be able to obtain a print, will the overall print quality suffer if i retain this setting for all my future prints? I neglected to ask you what the resolution of the image was.... It appears that you have reached the end of your computer's resources. I doubt if you will actually see any difference. That really is for you to compare the partial print to the full print and see if you see anything different. Perhaps, later or tomorrow, Mike will clarify the situation. It still would be helpful to know the image size too. Glad it worked. Fred |
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billterrance
Newbie
Posts: 16
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« Reply #10 on: January 15, 2010, 09:54:43 AM » |
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The image size is 4575pix x 2767 pix @ 300px/inch. My computer has 3gb of ram with my discs less 50% full.
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Fred A
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« Reply #11 on: January 15, 2010, 10:23:13 AM » |
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The image size is 4575pix x 2767 pix @ 300px/inch. My computer has 3gb of ram with my discs less 50% full.
A friend just emailed me that in reading your posts, he saw Windows 7. I must have missed that because 3 gigs of Ram, and trying to print large data files on a memory devouring OS like Vista or W7 seems light to me. Your file size is well within limits. Last item, I didn't think to ask was whether you are running the printer through a network or cabled to the computer? Thanks to Terry for the reminder on that possibility. Fred |
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Terry-M
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« Reply #12 on: January 15, 2010, 11:08:51 AM » |
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because 3 gigs of Ram, and trying to print large data files on a memory devouring OS like Vista or W7 seems light to me. Don't forget you can check, from Qimage, the available memory by going to Help, hold Shift down and click Analize Current Settings. Terry. |
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billterrance
Newbie
Posts: 16
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« Reply #13 on: January 15, 2010, 12:10:38 PM » |
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Thanks for your help Fred/Terry,
I run 2 printers on a network. The HP is directly wired to my computer with a USB cable and the other is an epson printer attached by a LAN cable. When I analyse the current settings as Terry suggests the readings are Start 1564MB, Addl 219MB, Now 1566MB.
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rayw
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« Reply #14 on: January 15, 2010, 05:22:22 PM » |
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I have no idea about windows 7, but under xp, I had something similar a few weeks back. I can not recall the exact cure, I've been breaking a few things recently, but I think it is related to the fact that PS can use additional memory, but not all other progs do. I think my solution was to terminate all other running progs, except for Qimage. As I said, it may not be your case, but nothing else seems to have worked either.  Best wishes, Ray |
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