Just switched to a HP Photosmart D7560 a few weeks ago and having problems with a square or rectangular void on some of the pictures.  Also some times get black, thin lines on the prints in the same shape.  See pic.



The problem isn't consistant, sometimes prints are fine.  I have no trouble printing from any other program, just Qimage and trial version of Ultimate.

Saw something similar was discussed in Oct. under "Wierd print problem".  My wife also has a Nikon S8100, but trouble didn't start 'til we got the new printer.  Another problem I've noticed when printing her pics from the Nikon is that when I try to print 4, 3.5 X 5 pics on a full sheet the orientation gets changed.  I'll have the page set for 4 portrait pics and Qimage changes it to two landscape and two portrait pics, causing them to overlap and I have to rotate them all back to portrait.

Have gone to help menu on both versions of Qimage and used "reset printer setting" and still have the problem.  I'd like to blame the printer, but this is only happening with Qimage, not Photoshop or another graphic program I use.

Any suggestions that weren't covered in the Oct. discussion.

On this issue, please tell us what size paper you are using for the 4 3.5 x 5 prints on a sheet.
Also if possible, can you tell us what Qimage is reporting as the printable area of the page.
You will find this information above the upper right preview panel.
See top of my screen snap.

Fred

How do her thumbnails look; over on their side?   (Referring to portrait shots)
See screen snaps.
Both shots are taken with the camera held in portrait aspect.
One was taken with a Canon D60 and the other with a Canon 20D
Qimage has treated them differently based on the way the camera menu was set.
See the three snaps.
One is the flipped over vertical image from the D60, then the vertically set image from the 20D because the camera was told to rotate.
Third is the D 60 again after the Menu was set to rotate,
The images will react differently depending on the way the rotate flag was set.
Have a look at her camera menu. Look for Rotate. Some cameras show two rotates, one for the viewer and one for the image itself.
Check it out.
Fred

Could you possibly email an image the is being a problem from the wife's camera?

Fred    wathree.ssz@verizon.net


Any chance you have a checkmark in EDGES  and have Guidelines selected? That will print with black lines extending beyond the prints.

Fred

OK Now that I have the image, I think I reproduced the issue.
I just need you to confirm that my screen snaps are accurate.

Thanks for emailing it; one image is worth a lot of keystrokes!!   

First snap is what you get.
Second snap is what you want?
Please confirm.

Fred

The answer is easy, now that we see the issue.
Qimage is responding to your request for 4- 3.5 x 5.00 prints, but since your image was a 4:3 ratio and the crop scissor was off, you get 4.67 x 3.50.
At this point, Qimage resets the rotation trying as always, to maximize the possible number of prints you can get on a page.

So you really never got 3.5 x 5.00.
Simply, select all, from the Right Mouse menu that you get from a Right mouse click on the right side of the screen.
Then HOLD the right mouse button for 1 second, and click the crop scissors to ON.

Then you get 3.5 x 5.00, 4 to the page, and all set with the same rotation.

Other cameras probably have a ratio of 3:2 and 3.5 x 5.00 is very close.

OK that should take care of it.
Fred

This is always worth a try....
Click HELP in Qimage, and then RESET Printer settings.
You will have to follow up by setting your paper type, quality, and color management.
All other settings should be default settings, and hopefully, whatever is turned on in the driver will disappear.

Fred

I'm out of ideas.
Anything in your HP printer book?
Any help line to call.?
Qimage will not make lines unless you authorize.
It has to be some anomaly in the driver.

Fred