Had a problem. My P800 printed an 8x10 image landscape, ie, as if it thought the letter sized paper was put in 11 inch side first, so only part of the image proited on the paper (which was put in portrait), and the rest into the guts. THIS even though all the setting I could find were set to Portrait. Finially fixed this problem by rebooting everything and resetting everything, but then there is another problem, obviously caused by the printer printing off the paper.

On every print after the above problem, there is some black smeared along one long edge of the 8 1/2 by 11 paper. It only goes up about 3/4 of an inch, and is always black. This is on the image, not on the back of the sheet. I first thought it was some extra ink that had gotten into the printer from the above problem, so I left it for a day to dry, and tried again. It's still there, so evidently, it is coming from the fresh ink. I don't see how to clean the print head. Any ideas?

THanks,
Jeff Jessee