Well, tough questiob
Do you have the current printer diver installed? Have you ever saved a job or a printer setup>
You can hold down the CTRL and SHIFT keys when you start Qimage.Fred

In the majority of cases like this, there was a change to the driver or a Windows update that made prior settings incompatible so going back to an earlier state won't help.  The solution in these cases is to hold the shift key while you click on the "Properties" button to open the driver settings.  That forces the driver to load fresh settings from the latest driver/Windows and it'll clear any prior settings.  Then you can make your settings in the driver and when THOSE are saved, they'll be updated to the new protocol.  Just remember that if, after that, you load an old job or saved printer settings in Qimage, that may reload old settings and you may be back with the same problem (old settings being incompatible).

Regards,
Mike

win version=10
phys mem=4294967295
avail mem=4294967295
Q ver=v2020.120
printer=HP Designjet 5500 42 HPGL2
page=Page 1/1: 35.603 x 11.103 in.  (300 x 300)
interp=Max-300 PPI/Max-300 PPI/Vector/5 (Default)
crop=off
info=off
prtr icc=Let printer/driver manage color
brdr1= 0.00
brdr2= 0.00
hyper printing=off
border+=off
error loc1=7
error loc2=17
ix=0,ix1=0,iy=0,iy1=0,ix2=954,iy2=954
px=93,py=16
origwidth=10496,origheight=3300
pwidth=10496,pheight=3300
iwidth=10496,iheight=3300
dpiscale(printnum)=1
scale=1
sscale= 1.00000000000000E+0000
sharpmult= 1.00000000000000E+0000
printbmp.width=10496
printbmp.height=3300
bmp2.width(calc)=955
bmp2.height(calc)=955
initial mem=2145
addl mem=1031
mem err=0
current mem=1168

Hi Fred, i basically had qimage and had problems from the very outset, i had partial prints and mike helped me out a lot and finally sorted the settings out, qimage has been working fine for months, then this morning sent some prints to the que (about 15 each 2 copies) and i got some error, it hasnt worked since, i run a small printing business and my workload is stacking up by the hour, basically i was hoping to restore the software previous state when qimage worked fine, i use matt coated paper roll 36" wide and print each image on a canvas size 36" x 11.5" and i have a designjet 5500 (old lass but she is a workhorse) so i am at a loss of what to try next.
Regards.

hi, yes i have looked at devices/printer settings, i think they are the same as they was when all was well, i will take a screenshot of the print settings in qimage see if they are the same as your setup please fred.
Regards.

ok thanks for your help Fred, i really appreciate it, here is a screenshot.
Regards.

I( dont know if this fact based, but I will relate my morning experience.. Opened QU and tried to print. Wanted permission.
Then I wanted to enter the Image editor for a cutout. Locked out! Went to my wife's computer to double check QU. All good.
Back to my QU and try tp restart it. Will not close.I went to task manager, QU not listed  Could not close from there.
So I shut the computer down and restarted it. Opened QU and it was still asking for me to give a name to my print. I went into Preferences, and found many settings changed. I was getting error messages with locations. Enough!
I rebooted again and went to Devices and printers. I removed your HP driver that I had installed. I rebooted again.
CLEAN as a WHISTLE All back to my normal Qimage.
I cannot explain what code contaminated my Qimage, But I swear this is a true occurrence. I wish Ernst would post. He runs all models of HP and is really good.
Fred