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Mike Chaney's Tech Corner > Mike's Software > Profile Prism > Profile Prism - Not responding?
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Author Topic: Profile Prism - Not responding?  (Read 9281 times)
Mack
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« on: October 14, 2012, 04:39:32 AM »
Was working in the Editor part of Profile Prism.  Made some changes, and it asked "Do I want to save to a new profile?"  I did, just by adding 02 at the end of the former name.

Then the program quit responding and hangs up (Windows 7 64-bit) and I cannot exit.  Task Manager shows "Not responding."

Any reason why it hangs up and I have to do a hard shutdown to exit?  New profile was not saved either.

Tia.

Mack
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Fred A
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« Reply #1 on: October 14, 2012, 09:27:28 AM »
Quote
Was working in the Editor part of Profile Prism.  Made some changes, and it asked "Do I want to save to a new profile?"  I did, just by adding 02 at the end of the former name.

Then the program quit responding and hangs up (Windows 7 64-bit) and I cannot exit.  Task Manager shows "Not responding."

Any reason why it hangs up and I have to do a hard shutdown to exit?  New profile was not saved either.

Tia.

Mack

Mack, I know this isn't a very helpful reply, but I have made many Profiles on W7 64 bit and never had any problem.
I know that Terry has done the same.

I would suggest the first thing might be to uninstall and re-install Profile Prism just in case some file was spoiled by an over zealous anti virus program. Reinstall with AV temporarily in sleep mode.
The only other suggestion would be to email me the profile you made and saved before the EDITING that seemed to lock up.
I can try to edit it here and see if I get a bad reaction.

wathree.ssz@verizon.net

Fred
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Mack
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« Reply #2 on: October 15, 2012, 05:05:54 AM »
Fred-

I did the uninstall shortly after I posted as a possible fix and noticed there is a "Repair" check-box listed as one of the options.  I did that instead of a complete uninstall and reinstall and it worked!  All is well again so some dll or something got messed up someplace.  Maybe too many registry cleans or something, but the "Repair" option fixed it.

Mack
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Fred A
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« Reply #3 on: October 15, 2012, 09:08:50 AM »
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Maybe too many registry cleans or something, but the "Repair" option fixed it.

Thanks Mack.
I didn't even know there was a repair option. :-)
Hopefully, if it happens to someone else, one of us will remember how it gets fixed.

Fred
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