Qimage 2018.101/iPF8300

I can't select a media type for my Canon iPF8300; the only options available when I click on the Media Type dialog box are 'Unlisted [1]' and 'Set in Driver'. The status monitor is installed and operational, ICC profile selected, paper loaded in the printer and correctly set on the printer control panel and in the driver itself.

I also have a laser printer on the same network and the Media Type box correctly lists all the available media for this printer.

I'm new to Qimage; have I missed something or is there an issue with either Qimage or my system? I've tried this on three PCs and also an earlier demo version of Q2017, with similar results.

Any advice or suggestions would be much appreciated.

Thanks in advance.

Malcolm

Mike,

That's disappointing to know, and mildly inconvenient, but thank you for a very quick, concise and helpful reply - much appreciated.

Regards,

Malcolm

The driver is supposed to report all valid media types to Windows and looking at the Windows documentation, there is no (real) limit to the number of media types you can have, but each media type name should be a maximum of 64 characters.  So unless the driver allows you to use more than 64 characters for the media type name (it shouldn't), any media types that don't show in the dropdown list in QU would be a result of a bug in the driver.  QU reads the number of media types reported by the driver and the names for each.  So simply put, if you had 100 media types and added one more, but you still see 100 in QU, it means that the driver is still reporting a list of 100 media types to the Windows OS.

I know there is a long standing bug in the HP Z series drivers that caused various problems if you added more than a certain number of media types (or sizes).  I don't know if HP ever fixed that problem; I don't go into that level of detail in my testing of the Z drivers.

One thing that I think CAN happen as a result of "user error" is duplicate indices.  In some drivers that allow you to create your own media types, the media type creation tool allows you to specify a name and a paper index (basically an integer tag).  Each media type must have an integer index so IF the tool allows you to create two media types with the same index such as "My Photo Paper 1" with an index of 111 and you later create a "My Photo Paper 2" with the same 111 integer index... Windows may resolve that conflict by only showing one of the two papers since the index is how you choose the paper type and they must be unique.

Now, technically those custom-media-type tools should prevent you from creating duplicate indices for media types.  But not having the physical Z printer in my posession, I'm not able to test the utility to see if it prevents those conflicts because the tool won't run without the printer attached.  Might be something to check though.

Regards,
Mike