Cannot open file warning.

Bruce Sr

Newbie

Posts: 22

Cannot open file warning.

« on: June 25, 2013, 05:22:36 AM »

I am getting a warning (see attachment) when i click on some of my photo files. The images show up ok as thumbs and they seem to process ok. I have never seen this warning in many years of using Q Studio. I did a search but could not find any posts dealing with this particular item. I have a LOT TO LEARN about QU. Thanks for any answers you may have. Bruce Sr


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Bruce Sr

Newbie

Posts: 22

Re: Cannot open file warning.

« Reply #1 on: June 25, 2013, 06:22:20 AM »

I stand corrected. I had a similar problem in 2009 in Q studio. Apparently the cure at that time was to uninstall and re-install Studio. I hope that's not required for this situation. Bruce Sr.


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Terry-M

The Honourable Metric Mann
Forum Superhero

Posts: 3251

Re: Cannot open file warning.

« Reply #2 on: June 25, 2013, 06:59:25 AM »

Hi Bruce,

Quote

I stand corrected. I had a similar problem in 2009 in Q studio. Apparently the cure at that time was to uninstall and re-install Studio. I hope that's not required for this situation. Bruce Sr.

The message relates to a missing program image used by QU as the thumbs are loading etc.
Just re-installing without un-installing should fix it - it may be worth disabling your anti-virus software while you do this.
I've attached the missing image so you could copy (full size) to the folder indicated by the message.
Terry


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Bruce Sr

Newbie

Posts: 22

Re: Cannot open file warning.

« Reply #3 on: June 25, 2013, 02:20:53 PM »

Thanks Terry. I assume you mean for me to re-install Q Ultimate. Aside from turning off my antivirus program, is there anything else you might suggest. I also assume I go to ddisoftware to initiate the re-install and that the user and password I got from Mike will do the trick. I don't plan to initiate any of these actions until I'm sure I have it right. Bruce Sr.


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Terry-M

The Honourable Metric Mann
Forum Superhero

Posts: 3251

Re: Cannot open file warning.

« Reply #4 on: June 25, 2013, 02:34:53 PM »

Hi Bruce,

Quote

I assume you mean for me to re-install Q Ultimate

Yes, that's correct.

Quote

Aside from turning off my antivirus program, is there anything else you might suggest

I can't think of anything.

Quote

I also assume I go to ddisoftware to initiate the re-install and that the user and password I got from Mike will do the trick.

That's if you did not save the download.
If you did not save it (do it next time), open QU, click Help - About and then click Update now. You will get a new e-mail with user name & password and a download link. It will be the same as you had before but just to be sure!
I hope that is clear for you. Let us know how you get on.
Terry


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Bruce Sr

Newbie

Posts: 22

Re: Cannot open file warning.

« Reply #5 on: June 25, 2013, 03:09:11 PM »

Thanks again, Terry. I have successfully re-installed QU. (BIG SIGH OF RELIEF)! I checked a number of photo files and they all worked as advertised. The missing program image showed briefly as thumbs were loading (this PC is much faster than my old one) and loading was without any problem. I also checked the Qimage folder and the missing q.bmp line is in there (see attachment). Hopefully, all is A-OK now, thanks to you. Cheers...Bruce Sr,


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