Okay so this is not a new problem with Qimage U however I have a couple of questions.

I have a multi shot panoramic that has been upscaled by Topaz labs Gigapixel and then loaded into photoshop and the canvas enlarged for the gallery wrap.

I have done this tones of times with an older version of Qimage U which I purchased in 2020. However this is the largest TIF file I have ever used.

I have searched your database and I have made sure the TIF is saved with the appropriate settings in photoshop.

Current dimensions are 22668 px x 13200 px. It is being printed on an Epson 9570 with 44" wide on Epson Exhibition Canvas.

The file is 1.67 Gb.

Yes I get the dreaded red image read error when it tries to rebuild or even replace the file.

My question is will it still print ? Will the correct image be sent to the printer ?

I am not bothered about displaying the thumb on the page, all I want is the photo being sent to the printer with the correct settings and the full functionality of batch processing that Qimage U excels at.

Note I have just downloaded qutrial22-111.exe and the thumb gives the same error message.

I also may have a client looking for a 60" width on a larger printer :-)

Sincerely,
Andy

Hi Mike,

Thanks for the quick reply.

I have tried a few things but think sometime is strange with my photoshop. I am using 22.5.3 photoshop and when I save the file in LZW compression the file gets bigger, from 1.67 gb to 2.3 gb. Plus it also gave the red error.

When I saved the file in PSD it was also 1.67 gb with the starting tiff size and this too gave the red error.

However I saved the file with ZIP compression and the file size went down to 1.56gb and the latest Qimage U was able to create a thumb and it viewed fine.

I am going to work now, and will try to print this weekend. Thanks for your help.

Sincerely,
Andy

Hi Mike,

Success, the file printed as a zip. Qimage u saw the file and created the thumb fine. The file was 1.56 Gb

Thanks for your support

Sincerely
Andy