Mike Chaney's Tech Corner

 
 I can't install this update. The setup file is downloaded OK but when I run the intaller it doesn't work.

There is a message about waiting for File Permission (not seen before) then it continues and says intall was successful. I am then requested to restart (not seen before) but when I do there is no Qimage short cut, no Qimage in list of Apps, and no Qimage folder made.

If this is repeated and I have made a new folder nothing gets written into it.
I did an uninstall with Revo but no change. In fact it's worse because I can't now install 112 or 111 so I am without Qimage.

I'll keep trying but am running out of ideas.

Any thoughts would be welcome.

John

I posted this under the v2017.114 top heading but there was no New highlight.

Something might be blocking the install.  What OS: are you running Windows 10?  What anti-virus do you have?  What is the exact message that you get about file permissions?  And finally, when you said you got it to install, did the installer run through the usual setup windows like install folder, application folder, asking if you want a desktop icon, etc.?

Mike

Hi Mike,
It said: File Permissions
       Setting File Permissions.
This could take a few minutes the first ttime it's run Particularly if you have a lot of saved Qimage data. (thumbnails,.......

John

OK, that's normal.  It sets file permissions so the current Windows user has access to files.  When you get a chance, just let me know the answers to my other questions.

Regards,
Mike

Hi Mike,
The install was as usual, folders, desktop icon etc. I have McAfee anti virus.

John

I tried again with McAfee turned off, same result.
John

Drastic solution but all now OK.
Reinstalled Windows.
Now have to load all the other programs.
John