Hi Anthony.

It is hard to say without having an image to inspect. Usually, the problem is a non standard TIF created ny some software.
1) Will Kyocera allow a JPG save?
2) Can you email one of the tifs to me? You say it's only 800K.

wathree.ssz@verizon.net

Just for exercise, I googled three of their tech support sites. Each one routed me to ASKME.... So I asked.... they want 28.00 to answer.

Please send me the file.

If it is too big for your email, use this. It's free!
https://www.wetransfer.com/

Fred

Got it!

That's really very kind of you. Unfortunately, I have a fair few of these! I'll wait to see what Mike says. TVM

Autopsy report:
The body was found to be an old corpse which was left to rot many years ago.
Could not ascertain the gender; male or female.
Even using Carbon Dating, could not determine the age of the format.
It was never approved nor accepted by any format funeral home other than Transylvania.

Photo Shop will not recognize it either, nor many other editor programs.
Irfanview will open it, and Irfanview will allow a SAVE AS to a TIF (the legitimate TIF)
The autopsy did show a JPG inside of a TIF .... whatever that means???

So since Irfanview is a freeware program, the suggestion is that you download a copy and make your conversions to real TIF.
That is actually how I made the file I sent you so you can see that it is something you can use.

Sorry, Anthony!   Mike has never seen such a file before, and since this Japanese software from Kyocera seems to be using its own proprietary format, Mike suggests that you see if they allow saving to some other format like JPG, PNG, BMP, anything!

Best we can do...

Fred

Qimage doesn't carry as much weight in the world (it should though) as Photo Shop. So if you intend to communicate with Kyocera, mention that Photo Shop cannot open their file.
See what they say. They must have later software...  I looked them up.... BIG company that sells many products...

Fred