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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > Issue with Borders and Rotation - Bug?
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Author Topic: Issue with Borders and Rotation - Bug?  (Read 4281 times)
atb
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« on: October 04, 2022, 02:21:09 PM »
Hello

Setup:
version 2023.103
Paper size 24x17 inch (odd size as I'm printing on a roll)
12x8 inch image - portrait way round
2" border B+ (making the print size including the border 16x12inch)
Intellicut Placement
Auto Print Rotation off


The issue I'm having:
When I click on either the rotate 90 degrees buttons (left or right) the image rotates but the border switches from B+ to B making the image including the border smaller.

Is it meant to do that or is it a bug?
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Fred A
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« Reply #1 on: October 04, 2022, 02:31:56 PM »
Quote
The issue I'm having:
When I click on either the rotate 90 degrees buttons (left or right) the image rotates but the border switches from B+ to B making the image including the border smaller.
I cannot duplicate your issue on my printers. What printer are you using?

I just tried an Epson P9000 and it works perfectly. see attached
Fred
« Last Edit: October 04, 2022, 02:45:03 PM by Fred A » Logged
atb
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« Reply #2 on: October 04, 2022, 02:33:16 PM »
Hello Fred
Canon iPF9400
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Fred A
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« Reply #3 on: October 04, 2022, 02:56:59 PM »
Using the IPF 9000 driver, I find no problem.
Are you sure you have enough room on the page to rotate?
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atb
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« Reply #4 on: October 04, 2022, 03:03:12 PM »
Yes, plenty of room on the paper....
I dont think I can upload videos direct so here is a link...
https://drive.google.com/file/d/1e6o8VkX9_uZNMotSIEroqmDX4Si4BlJH/view?usp=sharing
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Fred A
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« Reply #5 on: October 04, 2022, 03:16:03 PM »
Why is your image in the top corner? Use placement method INTELICENTER  so your image is centered and has room to rotate like mine.
Try that please
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atb
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« Reply #6 on: October 04, 2022, 04:10:32 PM »
Just tried it on all the placement modes including freehand but not the template ones and the same is happening.
I've even changed the paper size to 60x60 inch and the same is happening.
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admin
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« Reply #7 on: October 04, 2022, 04:12:40 PM »
I'm not finding a problem either.  I set it up exactly as you have it and when I click the rotate buttons, the print just rotates, doesn't change size, and the B+ stays B+.

If you can post another video showing what you are doing but showing the whole screen, maybe that would help.  It's hard to tell what all the settings are when we only see a portion of the screen.

Regards,
Mike
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atb
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« Reply #8 on: October 04, 2022, 04:46:17 PM »
Hello Mike
I think I've found exactly where the issue is and why you're not recreating it....

If the image is set to 'Original Size' then all is good, but if, like I had the image is set to 'Specify One Dimension' even if it's the same size as the original size then that's when I get the issue.

Video - https://drive.google.com/file/d/1--QyPI9fLdsv3owTjg3nkdL-pIbqN1nW/view?usp=sharing

So I'm not sure if that is by design?
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admin
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« Reply #9 on: October 04, 2022, 07:12:55 PM »
It's just a consequence of using size by one dimension as it is trying to keep the 12 inch side after the borders.  When I did it, I simply specified 12x8 inches and that works fine since it isn't trying to figure out long and short sides.

Regards,
Mike
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atb
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« Reply #10 on: October 05, 2022, 10:37:17 AM »
thanks for the reply and the explanation.
It's not really how I would expect it to react. I would have thought the image would keep the required dimension regardless of which way it was rotated.
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