Mike Chaney's Tech Corner

I have just started using Qimage One and need to check the settings that I have done with my Printer Settings and color Management. See the screen captures.
Trust there is someone who is familiar with Canon printers on Mac. Only changed to this OS a few years but have been using Win with Parallels to print from QU.

For color management OFF or, if you select your own color profile, Qimage One will select the sRGB profile in ColorSync. If you choose to let the printer/driver manage color, it will select the vendor specific color matching option.

Just to be clear, Qimage One does not convert any of your image data into the sRGB profile. Rather, it simply tags the image as using the sRGB profile, and selects the same profile in the driver to achieve what is called a null transform. This is necessary since there is no easy way in the OS or vendor driver to completely disable color management.

The null transform essentially instructs the printer to not manage the color.

When you select your own profile, Qimage One performs the color transform from the image profile to your selected profile. It then tags the image as being sRGB. This doesn't change the color further, it just identifies the image data as being sRGB so that the printer will leave it alone.

Andrew Wilford

I have selected a profile which matches the Media type selected. Qimage is managing the color management.

What I am not sure off is do I have to proceed to the steps shown in the 3rd and 4th images or will that cause double profiling.

Denis, the screen shots look good to me.

Andrew

Thanks Andrew.
Regards, Denis.

Qimage One v2018.106 for macOS was released today. This version grays out and disables the Color Matching controls in the driver when Qimage One is managing color. This means you don't need to worry anymore about changing the settings Qimage One needs with respect to color.

Andrew

Thank you Andrew, this should work well for me.

Hello Andrew

mac 10.13.2

Version 106 opens to a completely blank (white) window. Reverted to v105, which previously worked fine, and the same.

Have tried rebooting and re-installing and no better.

Completely uninstalled (using AppCleaner) v106 and re-installed,  same blank screen.

Completely uninstalled v106 and installed v105,  working again.

This problem occurs on my two mac book pros (different ages and models, both 10.13.2).


Regards

Peter

Peter, that is very strange. I have not seen that reported anywhere else. I will do some research and get back to you. Just to confirm your description: did you see this blank screen at ANY time using v2018.105? Or do you only see it in v2018.106?

Andrew

Since you can see the menu bar, are any of the menu items responsive? If you uncheck View|Dark Appearance and restart Qimage One, do you still see the blank window?

Even if you uninstall Qimage One, it might not remove program data files and printer settings files, although I do not see how they would cause this. You could temporarily rename the Qimage One application data folder, located at:

/users/<username>/Library/Application Support/Binartem/Qimage One

To access you User Library folder, you can open Finder, select the Go menu, hold down the option key and Library will appear in the menu.

If you rename the Qimage One folder to something like Qimage One Backup and restart Qimage One, what do you see? Note: you will be asked to register again if you do this, but you don't need to. Just close Qimage One, remove the NEWLY CREATED Qimage One application data folder and rename the back up folder back to Qimage One.

Andrew

Hello Andrew.

Before I installed 106, I never saw any blank screens. After 106, yes, when I reverted to 105 simply by "over" installing.

After I used AppCleaner, 105 installed and runs normally.

Incidently, with most versions so far, sometimes it takes a while to load Qimage One (but no blank screens)

Peter

Hello again Andrew.

No, the menus were not responsive.

Renaming the folder and installing 106 results in 106 running and presenting registration request. The About shows 106. However the Properties-Colour Matching isn't greyed but may not be until properly set up?

Peter

Andrew,

Following my responses above, I renamed the Q1 set up folder and ran 106.

It ran fine and so I copied my saved printer settings over to the new User sub-Folder. I proceeded to manually re-setup Q1.

Everything was fine so I loaded one of my saved printer settings. Q1 immediately aborted.

Regards

Peter

Peter,

In v2018.106, if you select Color Management OFF or your own profile, and open the Printer Properties, is the Color Matching sheet grayed out?

Andrew

Andrew

Yes it is!

And then I loaded my icc color profile (not from my saved settings) the colour matching was still greyed.

I then exited Q1 and restarted it. White screen.

Earlier I commented that the menus didn't work with the blank white screen. I may have been mistaken because I may have only tested the About menu. It didn't work. Now, with the above white screen, the menus drop down but the About screen doesn't work.


Peter

Andrew, I edited my last response. New info may be relevant.

Peter

Hi! I am still having very similar experience. I can have access to some of the menu options e.g. see the screen capture.

Hello Denis.

The only way I've been able to revert to v105 is to use AppCleaner (http://freemacsoft.net/appcleaner/) to remove v106 and then v105 will install and work, with the previous settings.

Regards

Peter

Some info from the crash report, see the screen capture.

Thanks, Denis.

Is there any way you could send me the full crash report as a text file? andrew@binartem.com

I also sent you an email with something I would like you to please try.

Andrew

Hello again Andrew.

The debug version is working fine (after a quick test), including with my original v105 user folder.

My saved printer setups load.

Peter

Thanks, Peter.

I will wait for confirmation from Denis then release a 107 version tomorrow.

Andrew

Sent an e-mail for you this morning. :)

Qimage One v2018.107 was released today and should address the blank screen in macOS 10.13, High Sierra.

Andrew