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Mike Chaney's Tech Corner > Mike's Software > Qimage Ultimate > Multiple Problems: Can't edit and error messages.
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Author Topic: Multiple Problems: Can't edit and error messages.  (Read 6422 times)
LindaJ
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« on: March 06, 2021, 03:42:44 PM »
Hi - I have the following problems:

1. In every session I can only access the edit screen once. After that, nothing happens when I try to edit a photo.
2. When I save a job, I get a "list index out of bounds" error. Often I also get a session error message, screen shot attached.
3. When I close the program, I get an i/o error 123. I have to force a close.

I have the newest version of QImage Ultimate, downloaded and installed this morning.

I am running Windows 10 Pro, v2004, build 19041.804

I also run the scheduler to print an unclog page to my canon Pro-10. It runs normally.

These problems have persisted for awhile but I haven't been printing much so I haven't looked for a fix. Now, however, I have a project that I am having great difficulty completing.
TIA
Linda J
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« Reply #1 on: March 06, 2021, 04:37:35 PM »
What anvivirus software do you use?  Norton has recently decided that they won't allow software to write to the ProgramData folder even though that is a valid folder for programs to use for data.  You may need to add an exception for the folder listed in your screenshot so your AV software will not interfere.

Regards,
Mike
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LindaJ
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« Reply #2 on: March 06, 2021, 04:53:15 PM »
I don't use a 3rd party AV - just the one that comes with Windows.

LJ
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« Reply #3 on: March 06, 2021, 05:00:18 PM »
In that case, the permissions for the Qimage application data folder have become corrupted.  If a reinstall of Qimage doesn't work, you may have to reinstall and pick a different location for the "Qimage application data" folder during the install: pick a location where you know you have read/write access.  Could be something as simple as C:\QimageData.

Mike
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LindaJ
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« Reply #4 on: March 06, 2021, 08:24:51 PM »
Mike: I did need to install into a new location. Seems to be working fine now.

When I update, will the program know where to look?

Thanks for your responsiveness.

Linda J
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« Reply #5 on: March 06, 2021, 11:34:28 PM »
Yes: the location you chose during install is remembered.  So the next version you install will automatically pick it up: you can just "Next" through the prompts.

Regards,
Mike
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